Unleashing Excellence with Patient-Centered Interviews

At HealthcareSource, we know that hiring quality talent is the key to ensuring your patients get quality care. But are you interviewing to reinforce this patient-centered approach? This excerpt, adapted from Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Teri Yanovitch and Dennis Snow, tells you what types of questions to ask and what to look for so that you know the people you hire care about patients as much as your organization does.

Behavioral Assessments: Predicting The Future When Hiring in Healthcare

Even with resumes, references, and cover letters to inform you about a candidate, the hiring process can still feel like a blind endeavor. You may even wish for a crystal ball to reveal just how well the person you hire will align with your organizational culture and employees over time. If you really want to predict the future, using healthcare behavioral assessments can be one of the most accurate ways to do so when it comes to hiring in healthcare.

3 Ways Underdeveloped Leaders Will Ruin Your Healthcare Organization

Eighty-three percent of organizations recognize their need to develop leaders, but only 5 percent have implemented a holistic plan to do so. Amazingly, 25 percent of companies have no succession plan in place for more than 90 percent of their critical leaders. And healthcare leadership is no exception. In fact, for healthcare organizations, it’s worse. Staffing shortages and shifting expectations have made the problem all the harder to address. The call-to-action is clear: Develop a pipeline of new healthcare leaders or prepare for a serious dearth of qualified leadership in the healthcare industry. What will the healthcare industry look like if the current leadership fails to heed this call?

Is a Job Posting Enough in Healthcare Recruitment?

Successful healthcare recruiting in the 21st century involves more than putting up a job posting and waiting for applications. Instead of solely viewing job search websites, many potential applicants find information via social media and from referrals or information given to them by friends and family. Don’t get us wrong — your strategy should still include posting on job boards. But in order to be competitive in the marketplace and attract the most qualified job applicants, you have to have a recruitment plan that goes beyond the initial job posting.