About.com defines employee satisfaction as, “the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace.” Employee dissatisfaction can be a catalyst for major issues within an organization — especially within a customer driven field like healthcare. Happy employees equal happy patients.

A major cause of employee dissatisfaction is the lack of clarity about what is expected of them. This falls into the category of performance management. Successful employee performance can only be achieved with up-to-date competency-based job descriptions for each employee; the simple process of “cleaning up” the job descriptions and getting the employees to sign off on them can have a big effect. Therefore, the first step to increasing employee satisfaction involves gathering and updating all the job descriptions. This is a time-consuming, yet important project. The process of updating and centralizing job descriptions and getting employee acknowledgement provides better clarity and understanding of responsibilities. In turn, this should improve employee satisfaction. For more strategies on increasing employee satisfaction in healthcare through effective performance management, download our white paper.

“Write thorough job descriptions that specify the exact qualifications,” advises David Szary, Founder of Lean Human Capital and The Recruiter Academy. He advises HR professionals to “add pre-qualification questions based on the non-negotiable requirements for the position to screen out unqualified individuals.”

About The Editorial Staff

The Editorial Staff is a team of writers with a passion for helping healthcare organizations manage their biggest and most important investment: their employees.