We recently had the opportunity to speak to Vicki Hess, RN, MS, CSP who is a leading expert on employee engagement in the healthcare sector. In this two-part blog series, we’ll learn more about ways that HR and learning and development can build a culture of engagement within their organizations.
The first step in creating a culture of engagement is finding employees who will fit with the job they have been hired to do and whose values are consistent with those of the organization. That sounds like a challenging task, but it’s by no means impossible! Vicki Hess recommends using behavioral based interview questions to obtain a deeper understanding of what motivates each candidate. She offered three tips for healthcare recruiters:
- Ask about a time when the applicant was satisfied, energized, and productive at work. Probe to find out what they were doing and what made them feel productive. “When we look at what makes people connect and be engaged, common themes emerge around self-efficacy – knowing I can get the job done effectively and completing tasks and projects,” said Hess.
- Ask how their current job affects the overall strategic initiatives of the organization. Engaged employees feel connected to the larger organization and understand how their day-to-day work contributes to patient well-being, safety, and other broader goals.
- Remember, there are no right or wrong answers. When it comes to what makes a candidate satisfied, energized, and productive, there isn’t a single “right” answer. The goal is to find a match between the type of work the candidate enjoys doing and the nature of the job you have to offer. If that alignment doesn’t exist, the candidate is less likely to be engaged once hired.
How a candidate looks on paper doesn’t tell you how they’ll behave on the job. In order to provide service excellence to your patients and residents, you need to make predictive hiring decisions. behavioral assessment software helps healthcare organizations hire for long-term fit. With behavioral assessment software, you can provide personalized, behavioral-based interview guides to interviewers, identify applicants who fit in with your organization’s culture, and hire compassionate people to support your organization’s mission of providing high-quality patient and resident care.
Are you hiring in healthcare? Watch this short video to see how your healthcare organization can make predictive hiring decisions and hire for fit with the help of behavioral assessment software made specifically for healthcare — HealthcareSource Staff Assessment.