I believe the only way to address a challenge at work or in life, is to learn everything about the problem, as well as the potential solutions at hand.

It takes effort, determination, and commitment to move from a place of stagnation into a position of a continuous learner actively engaged in creating solutions. But while this work shouldn’t be underestimated, often I find that, when it comes down to it, we are only hindered by our own ability to change personal and team habits.

“I did then what I knew how to do. Now that I know better, I do better.”

~ Maya Angelou

So, what are the top three challenges that your healthcare organization is looking to solve? The first step is identifying those issues so that you can learn all you  can about the barriers you and your team are facing. As Maya Angelou puts it, we are only able to  “do better” after we first “know better.”

According to the HealthLeaders Media Industry Survey 2013: Strategic Imperatives for an Evolving Industry, the top three priorities facing healthcare today are:

  • Patient experience and satisfaction
  • Efficiencies (cost) and process improvements
  • Clinical quality and safety

While there is certainly some variance from organization to organization, these three priorities are likely very familiar to any healthcare team. So, what can we do to help improve and address these key focus areas within our organizations? For starters, we can first look at what elements are within our control to improve.

As learning organizations, it is not only within our control, it is also our duty to relentlessly pursue knowledge and development. That said, how can we best achieve this goal with learners at all levels, perspectives, and experiences while following requirements and targets that are always changing?

I believe the only way is to develop a strong workforce equipped with the combined foundational knowledge and functional experience necessary to lead your organization towards improvement. Your employees and teams are the frontline defenders of your customer service experience. They also tend to identify the best approaches to solving problems and serve as the face of quality within your organization.

We must prepare frontline employees and leaders with the highest quality learning & development. We need to empower them to find successful, realistic solutions, then provide ongoing opportunities for support and learning as they implement those solutions.

In other words, the question of how to develop leadership in order to address these challenges and priorities can seem impossible, but the answer is actually quite simple: develop talent from the inside out, and from the bottom up.

Let your employees lead the way, but provide them with crucial foundational knowledge so they can navigate minute-by-minute situations with confidence.  In addition, provide opportunities to share feedback and to learn from others. Healthcare organizations cannot afford the cost of negative experiences, poor engagement, and gaps in processes. It is vital that your team know that the stakes are high, but so is their level of support.

When you open your heart and mind to continuous growth through learning from one another, you can create a strong workplace culture that will not only improve patient experience and satisfaction but also reduce staff turnover.

We can help you achieve continuous learning, growth, and development through Skillsoft and HealthcareSource learning solutions. Consider taking the opportunity to provide virtual learning and local collaboration to help your employees grow and develop to their personal best, and see your organization start to “do better” than ever before.


Are you interested in learning more about how you can improve employee engagement in your healthcare organization? Download this free how-to guide:

Building Employee Engagement: How to Improve Employee Retention and Increase Patient Satisfaction

Angie Knudsen

About Angie Knudsen

Angie Knudsen is a Solutions Consultant for Skillsoft, a HealthcareSource eLearning Library Partner. While at Skillsoft, Angie has served direct and channel customers for the past 15 years in numerous roles. Angie is passionate about designing dynamic learning solutions that align to performance and business results.