How Talent & Learning Management Support Nursing Excellence

Posted by HealthcareSource Team

3/28/14 3:06 PM

This post is an excerpt from our white paper, 2014 HR & Nursing Excellence Survey Results & Insights: How Talent & Learning Management Impact Nursing ExcellenceIn this white paper, you'll learn the results of the HealthcareSource HR & Nursing Excellence Survey and how hiring, performance management, and learning initiatives impact nursing excellence.

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Topics: Talent Acquisition, Performance Management, Learning Management, Nursing Excellence

How Lakeland's HR Team Helped Improve Patient Satisfaction & HCAHPS Scores

Posted by HealthcareSource Team

3/21/14 10:37 AM

HCAHPS, HCAHPS, HCAHPS!  If you work in a patient-facing role in a hospital, you’re probably familiar with the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey.  The national standardized survey publicly reports patients' perspectives of hospital care with questions focused on the following aspects of a patient’s experience: communication with doctors and nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment, and transition of care.

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Topics: Patient Satisfaction, HCAHPS, Customer Story

Are Nursing & HR on the Same Page When It Comes to Nursing Excellence?

Posted by HealthcareSource Team

3/12/14 8:00 AM

Survey Data Reveals Disconnect and Collaboration Between HR and Nursing 

In healthcare, you'll often hear the term "Journey to Excellence", which could refer to the Malcolm Baldrige Quality Award framework, the quest for ANCC Magnet Recognition®, or it could be adopted as a hospital's unique initiative to improve patient satisfaction and patient outcomes. I think that "Baldrige-level" excellence is hugely influenced by two critical departments--nursing and HR. Earlier this year, we launched the HR & Nursing Excellence Survey. The purpose of the survey was to better understand how best practices around talent and learning management (i.e., HR excellence) drives better nursing performance (i.e., nursing excellence). 

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Topics: Nursing Excellence

[INFOGRAPHIC] How HR Excellence Drives Nursing Excellence

Posted by HealthcareSource Team

3/7/14 4:37 PM

Earlier this year, we launched the HealthcareSource HR & Nursing Excellence Survey. The purpose of the survey was to better understand how best practices around talent and learning management drives better nursing performance. So what is HR excellence anyway? Well, when I asked Britnie Rewey, HR Generalist at Tomah Memorial Hospital how she defines HR excellence, she said, "HR excellence is using technology to find the right person for the right job and developing your employees so that the organization can achieve overall operational excellence." However, in order to achieve that, HR and learning teams must collaborate with nursing to develop best practices around hiring, performance, and education.

Here's an infographic displaying key survey results about how HR and learning teams work with nursing: 

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Topics: Nursing Excellence

5 Questions to Ask Before Implementing a Performance Management System

Posted by HealthcareSource Team

2/24/14 2:21 PM

In healthcare, caregivers and administrators are busy around the clock ensuring that patients receive quality care. However, taking the time to properly manage and complete the performance appraisal process is essential for maintaining employee engagement, satisfaction, and compliance with regulatory bodies.

If your organization relies on a manual performance management process or you're transitioning from one system to another, here are five questions to consider before you implement a performance management system

1. How are job descriptions maintained and how will the system help automate onboarding?

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Topics: Performance Management

Hypothetical Conversations You've Probably Had About ICD-10

Posted by HealthcareSource Team

2/14/14 4:20 PM

Lately, ICD-10 seems to be on the minds of everyone in healthcare. The ICD classification system ensures that each patient diagnosis has a universally understood code, which is crucial in the insurance and billing process. According to AHIMA, ICD-10 is "the classification system currently being used by the majority of the world. The US is the only industrialized nation not using an ICD-10-based classification system." 

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Topics: eLearning and Professional Development

24 Things Candidates Do That Drive Recruiters Crazy

Posted by HealthcareSource Team

2/8/14 7:00 AM

Being a recruiter isn’t the easiest of jobs. You have hundreds of applicants per position and usually only a select few make it through the interview process to become top candidates. When you're on your quest for the ideal candidate you may come across a few less than perfect prospects--whether it's their lack of professionalism, their inappropriate behavior, or you simply feel they will not be a good fit for your organization. Here’s our humorous, and at times unrealistic, interpretation of 25 things that candidates might do that would drive you crazy. Enjoy! 

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Topics: Talent Acquisition

8 Questions to Ask When You're Choosing an LMS for Healthcare

Posted by HealthcareSource Team

2/3/14 12:15 PM

According to our recent survey on how HR and learning management best practices impact nursing excellence, 54% of healthcare organizations rely on a learning management system to offer more professional development opportunities to their nurses. However, the other 46% are either not using their system effectively or they're still relying on a manual process to deliver and track education for their nurses. Meanwhile, as a healthcare learning administrator, helping your education and nursing leadership team improve your nurses' professional development might seem like an ambitious goal if you're still buried in files and paperwork trying to keep track of your employees' basic education requirements. Furthermore, besides tracking employee education, if you're still tracking your healthcare organization's mandatory training requirements for The Joint Commission and OSHA with pencil and paper or struggling with an LMS that's difficult to use, you may want to consider a new system.

Since tracking employee education requirements and organizational compliance requires constant vigilance and significant amounts of record keeping, implementing an easy-to-use LMS can help you prepare for a visit from a regulatory body and go beyond delivering the minimum education requirements to your employees, which should contribute to better patient care and increase employee engagement.

If you're considering implementing an LMS for the first time or deciding on a new one, here are eight questions to consider as you evaluate different systems:

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Topics: Learning Management

How to Help Your Nurses Transition from RN to BSN

Posted by HealthcareSource Team

1/24/14 5:27 PM

In 1902, Susan B. Anthony suggested that a "day will come when nurses will be university prepared.” As evidenced by this quote, the debate over the educational preparation of RNs has raged on for over a century. Despite Anthony's prediction, according to the U.S. Department of Health and Human Services--only about 50 percent of the nation’s 2.8 million nurses hold a 4-year BSN-degree or above. Currently, the most common way to become a nurse is through an ADN Program at a community college, otherwise known as an associate’s degree in nursing. Only 15 percent of nurses with an ADN return to school to obtain their BSN.    

In the next seven years, as the healthcare environment continues to evolve due to reform and population growth, healthcare organizations and their nurses need to take action in order meet the growing demands of the future American healthcare system. In the Institute of Medicine’s report "The Future of Nursing: Leading Change, Advancing Health," it's recommended that 80 percent of the nursing workforce be prepared at the baccalaureate level or above by the year 2020 to ensure that all Americans have access to high-quality, patient-centered care in a reformed healthcare system. 

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Topics: Learning Management, Nursing Excellence, eLearning and Professional Development

Employee Engagement Drives Quality Patient Care

Posted by HealthcareSource Team

1/19/14 12:53 PM

Improving patient care has always been a healthcare priority, but outcomes are now tied directly to the bottom line. The Center for Medicare and Medicaid Services (CMS) takes into account quality care and patient satisfaction measures to determine how much they will reimburse eligible providers.

Interactions between healthcare employees and patients can often determine the patient satisfaction measures that influence this reimbursement. In addtition, it's these interactions that can convert a single visit into a loyal customer relationship or ensure a one-time customer--the patient/employee relationship now determines a large portion of the financial viability for healthcare organizations. Healthcare organizations must find ways to improve the quality of patient care through employee and patient interactions, and employee engagement may be the single best way to make these improvements.

The Proven Connections between Employee Engagement and Patient Satisfaction

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Topics: Performance Management, Patient Satisfaction