How to Become a Best Place to Work Organization

Posted by HealthcareSource Team

4/18/14 2:57 PM


This post is an excerpt from our white paper, Becoming a Best Place to Work Organization: Recruiting & Retention Strategies for Healthcare.This white paper summarizes conversations with several Best Place to Work organizations and highlights how Human Resources plays a central role in contributing to a Best Place to Work environment through recruiting and retention strategies. In this white paper you’ll learn how to, recruit individuals who will align with your culture, provide employees with valuable feedback and recognition, and improve educational opportunities to develop talent from within. 

Each year, publications such as Modern Healthcare and Becker’s Hospital Review recognize healthcare organizations as “best places to work” based on factors which include leadership, culture, work environment, training, and employee satisfaction. At “Best Place to Work” healthcare organizations, employees are engaged in their work and enjoy interacting with their peers. This translates to higher levels of patient satisfaction, as well as better outcomes and greater safety. However, achieving this type of work environment doesn’t happen by accident. We had conversations with several Best Place to Work organizations and found that Human Resources plays a central role in recruiting individuals who will fit the organizational culture and values, and then ensuring that they perform well once they’re on the job. That means providing employees with feedback on their work, offering education to grow talent from within, and recognizing people who perform well.

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Topics: Talent Acquisition, Performance Management, Customer Story

Why you Should Hire that Entitled, Lazy, Narcissistic, Twenty-Something

Posted by HealthcareSource Team

4/17/14 4:20 PM


I think it’s safe to say that the challenge of recruiting and retaining top talent is an initiative for every healthcare organization.  As Baby Boomers begin to retire, Millennials are going to be filling their jobs, and it’s estimated that more than 600,000 registered nurses and 160,000 physicians will retire within the next eight years. There are over 40 million Millennials in the workforce today and that number is going to continue to skyrocket with approximately 10,000 Millennials turning 21 every day. As a healthcare organization, your ability to attract, develop, and retain young people will make or break your organization in the coming years.  It’s time to start looking at ways to leverage the Millennial mindset now.

Over the last few years, there has been a lot of research conducted about this generation and how they’re different. Millennials have gotten a bad rap for a while now and their reputation was only tainted more when the groundbreaking TIME article titled “Millennials: The Me Me Me Generation” came out in 2013,—stating that Millennials are “lazy, narcissist who still live with their parents.” On the surface, it may seem like they are a generation made up of self-centered, spoiled, iPhone-addicts but they may just be the missing ingredient to your workplace culture.  Employers must use this generation’s supposed “flaws” to their advantage.  Here are a few things to keep in mind when hiring and working with Millennials—especially in healthcare.

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Topics: Talent Acquisition

How Talent & Learning Management Support Nursing Excellence

Posted by HealthcareSource Team

3/28/14 3:06 PM

This post is an excerpt from our white paper, 2014 HR & Nursing Excellence Survey Results & Insights: How Talent & Learning Management Impact Nursing ExcellenceIn this white paper, you'll learn the results of the HealthcareSource HR & Nursing Excellence Survey and how hiring, performance management, and learning initiatives impact nursing excellence.

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Topics: Talent Acquisition, Performance Management, Learning Management, Nursing Excellence

How Lakeland's HR Team Helped Improve Patient Satisfaction & HCAHPS Scores

Posted by HealthcareSource Team

3/21/14 10:37 AM

HCAHPS, HCAHPS, HCAHPS!  If you work in a patient-facing role in a hospital, you’re probably familiar with the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey.  The national standardized survey publicly reports patients' perspectives of hospital care with questions focused on the following aspects of a patient’s experience: communication with doctors and nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment, and transition of care.

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Topics: Patient Satisfaction, HCAHPS, Customer Story

Are Nursing & HR on the Same Page When It Comes to Nursing Excellence?

Posted by HealthcareSource Team

3/12/14 8:00 AM

Survey Data Reveals Disconnect and Collaboration Between HR and Nursing 

In healthcare, you'll often hear the term "Journey to Excellence", which could refer to the Malcolm Baldrige Quality Award framework, the quest for ANCC Magnet Recognition®, or it could be adopted as a hospital's unique initiative to improve patient satisfaction and patient outcomes. I think that "Baldrige-level" excellence is hugely influenced by two critical departments--nursing and HR. Earlier this year, we launched the HR & Nursing Excellence Survey. The purpose of the survey was to better understand how best practices around talent and learning management (i.e., HR excellence) drives better nursing performance (i.e., nursing excellence). 

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Topics: Nursing Excellence

[INFOGRAPHIC] How HR Excellence Drives Nursing Excellence

Posted by HealthcareSource Team

3/7/14 4:37 PM

Earlier this year, we launched the HealthcareSource HR & Nursing Excellence Survey. The purpose of the survey was to better understand how best practices around talent and learning management drives better nursing performance. So what is HR excellence anyway? Well, when I asked Britnie Rewey, HR Generalist at Tomah Memorial Hospital how she defines HR excellence, she said, "HR excellence is using technology to find the right person for the right job and developing your employees so that the organization can achieve overall operational excellence." However, in order to achieve that, HR and learning teams must collaborate with nursing to develop best practices around hiring, performance, and education.

Here's an infographic displaying key survey results about how HR and learning teams work with nursing: 

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Topics: Nursing Excellence

5 Questions to Ask Before Implementing a Performance Management System

Posted by HealthcareSource Team

2/24/14 2:21 PM

In healthcare, caregivers and administrators are busy around the clock ensuring that patients receive quality care. However, taking the time to properly manage and complete the performance appraisal process is essential for maintaining employee engagement, satisfaction, and compliance with regulatory bodies.

If your organization relies on a manual performance management process or you're transitioning from one system to another, here are five questions to consider before you implement a performance management system

1. How are job descriptions maintained and how will the system help automate onboarding?

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Topics: Performance Management

Hypothetical Conversations You've Probably Had About ICD-10

Posted by HealthcareSource Team

2/14/14 4:20 PM

Lately, ICD-10 seems to be on the minds of everyone in healthcare. The ICD classification system ensures that each patient diagnosis has a universally understood code, which is crucial in the insurance and billing process. According to AHIMA, ICD-10 is "the classification system currently being used by the majority of the world. The US is the only industrialized nation not using an ICD-10-based classification system." 

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Topics: eLearning and Professional Development

24 Things Candidates Do That Drive Recruiters Crazy

Posted by HealthcareSource Team

2/8/14 7:00 AM

Being a recruiter isn’t the easiest of jobs. You have hundreds of applicants per position and usually only a select few make it through the interview process to become top candidates. When you're on your quest for the ideal candidate you may come across a few less than perfect prospects--whether it's their lack of professionalism, their inappropriate behavior, or you simply feel they will not be a good fit for your organization. Here’s our humorous, and at times unrealistic, interpretation of 25 things that candidates might do that would drive you crazy. Enjoy! 

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Topics: Talent Acquisition

8 Questions to Ask When You're Choosing an LMS for Healthcare

Posted by HealthcareSource Team

2/3/14 12:15 PM

According to our recent survey on how HR and learning management best practices impact nursing excellence, 54% of healthcare organizations rely on a learning management system to offer more professional development opportunities to their nurses. However, the other 46% are either not using their system effectively or they're still relying on a manual process to deliver and track education for their nurses. Meanwhile, as a healthcare learning administrator, helping your education and nursing leadership team improve your nurses' professional development might seem like an ambitious goal if you're still buried in files and paperwork trying to keep track of your employees' basic education requirements. Furthermore, besides tracking employee education, if you're still tracking your healthcare organization's mandatory training requirements for The Joint Commission and OSHA with pencil and paper or struggling with an LMS that's difficult to use, you may want to consider a new system.

Since tracking employee education requirements and organizational compliance requires constant vigilance and significant amounts of record keeping, implementing an easy-to-use LMS can help you prepare for a visit from a regulatory body and go beyond delivering the minimum education requirements to your employees, which should contribute to better patient care and increase employee engagement.

If you're considering implementing an LMS for the first time or deciding on a new one, here are eight questions to consider as you evaluate different systems:

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Topics: Learning Management