Healthcare employees often feel overworked and underappreciated, which can have a negative effect on patient care and satisfaction. In healthcare it is absolutely essential to establish and nurture a culture of employee engagement. The Advisory Board Company found that 20% of all hospital employees are either disengaged or ambivalent, while 40% are merely content. When lives are on the

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What if I told you that you could learn valuable talent management lessons from one of the most successful artists in the music industry? What if I told you that this artist was 25-year-old Taylor Swift…? Before you stop reading this article and go all “Kanye” on me, sit tight and let me finish—because sometimes you

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When Jimmy Fallon sits down to write his weekly thank you notes on “The Tonight Show,” he is mocking a practice that some people may feel is as dated as a ruffled, powder blue tuxedo circa 1981. Jimmy asks James, the keyboard player from The Roots to play some “thank you note-writing music,” as he

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HCAHPS, HCAHPS, HCAHPS!  If you work in a patient-facing role in a hospital, you’re probably familiar with the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey.  The national standardized survey publicly reports patients’ perspectives of hospital care with questions focused on the following aspects of a patient’s experience: communication with doctors and nurses,

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This post is an excerpt from our white paper, Attention Healthcare Performance & Learning Management Professionals: How Satisfied Are Your Internal Customers? Healthcare HR and learning teams serve many people throughout their organizations, from senior leaders to hiring managers and employees, and it can be challenging to support so many internal stakeholders. Download our free white paper to learn how performance and

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A few weeks ago, we hosted a webinar to share the 2012 HCAHPS Readiness Survey results. We were lucky enough to have several prestigious contributors from the world of healthcare human resources, including Brian Lee, the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference, and Susan Grady, former VP of

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