If you are surprised that the hospital industry could take cues from the happiest place on earth, don’t be. These service-oriented, patient-focused tips might have you and staff asking, “What would Mickey do?”
At HealthcareSource, we know that hiring quality talent is the key to ensuring your patients get quality care. But are you interviewing to reinforce this patient-centered approach? Read this excerpt, adapted from Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Teri Yanovitch and Dennis Snow.
Mental and behavioral health conditions are strongly related to many risk behaviors for chronic diseases and substance abuse, as well as to the occurrence, treatment, and course of chronic diseases like asthma, cancer, cardiovascular disease, diabetes, and obesity. According to the World Health Organization (WHO), more than 300 million people live with depression and stated that the “lack of support for people with mental disorders, coupled with a fear of stigma, that prevent many from accessing the treatment they need to live healthy, productive lives.” And to make matters worse, the supply of trained psychiatrists can’t keep up with demand.
Building a Patient-Centered Workforce™, made of highly-engaged people and teams who endeavor to provide patient-centered care, is crucial to your organization’s success. When patient satisfaction is tied to revenue, your employees’ clinical and behavioral competencies can significantly impact your bottom line.
There’s a shift coming in healthcare — and I’m not talking about the changes upon changes to government regulations, payment structures, and clinical care models. The shift I’m referring to is the shift that will affect each and every person in your healthcare organization whether they know it or not. As Boomers adjust to retired
In today’s society, people are often praised for the amount of time they put in at work. Those who do not eat or sleep are viewed as “dedicated” or “driven,” making these unhealthy habits seem like lofty goals for their peers aspiring to move up the clinical career ladder.
To gain a better understanding of how healthcare industry changes have affected talent management practices, HealthcareSource and the American Society for Healthcare Human Resources Administration (ASHHRA) issued the 2015 Healthcare Workforce Executive Insights Survey.
Healthcare employees often feel overworked and underappreciated, which can have a negative effect on patient care and satisfaction. In healthcare it is absolutely essential to establish and nurture a culture of employee engagement. The Advisory Board Company found that 20% of all hospital employees are either disengaged or ambivalent, while 40% are merely content. When lives are on the
The healthcare industry is going through a period of significant change. With the adoption of the Affordable Care Act, Baby Boomers aging, and the rapid growth of retail care clinics, the healthcare workforce today is much different than it was even a few years ago. At the same time all these changes are occurring, there is also
Finding — and keeping — top talent is challenging in today’s competitive job market, and the healthcare industry is no exception. Strong marketing and social media campaigns that express your organization’s culture and mission can make recruiting and retaining talent a lot easier. As your brand becomes stronger and more recognizable, potential employees (and even customers)