The only constant in healthcare is change. To facilitate organizational change — leaders need to take a step back and realize where change really begins: your people. As the CEO of a healthcare talent management solution provider, I regularly discuss organizational development and talent management strategies with healthcare leaders.  From these conversations, I’ve gathered the

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Providing quality healthcare to patients depends on engaged employees. Communicating to employees how much their work is valued is an important but often overlooked way to maintain high levels of workforce satisfaction. Interacting with patients is very rewarding; however, the intense nature of the work can be very stressful. In addition, as insurance reimbursement assumes

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If you don’t know the name Olivia Pope, or have never seen the show Scandal, let me just tell you that you are wasting your time on Thursday nights. For those of you who are not on the Scandal bandwagon, it’s the immensely popular ABC hit drama which chronicles the highly stressful life of Washington’s most impressive

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I spent the last 18 months dealing with the complexities of our healthcare system. The interactions included two personal surgeries, a family member’s surgical procedure, two grandmothers passing away, and a son who had allergic reactions to some unknown substance. During this period, I dealt with individuals working in inpatient and outpatient settings, in physician

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Guest blogger and healthcare professional Elizabeth Enochs shares what she wishes everyone would understand about what it’s like to work in the healthcare industry. We hope you find this article relatable and encourage you to share your thoughts in the comments below.  As an English major and an avid writer I never expected to — or remotely wanted to — work in

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The terms mandatory education, compliance training, and fun aren’t typically found in the same sentence, but the team at East Tennessee Children’s Hospital managed to change that with a music video set to the tune of Vanilla Ice’s 90s hit “Ice Ice Baby.” The video was produced to serve as a reminder of the organization’s training program, Destination

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Quality of patient care is almost entirely dependent on the efforts of the hospital staff. In the healthcare industry, employee satisfaction is crucial due to the direct correlation between employees’ happiness and patients’ happiness.  Recruiting and retaining top healthcare talent is the key to quality care and high patient satisfaction scores. Here are four suggested “do’s

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HCAHPS, HCAHPS, HCAHPS!  If you work in a patient-facing role in a hospital, you’re probably familiar with the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey. The national standardized survey publicly reports patients’ perspectives of hospital care with questions focused on the following aspects of a patient’s experience: communication with doctors and nurses,

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Employee Engagement Drives Quality Patient Care

Improving patient care has always been a healthcare priority, but outcomes are now tied directly to the bottom line. The Center for Medicare and Medicaid Services (CMS) takes into account quality care and patient satisfaction measures to determine how much they will reimburse eligible providers. Interactions between healthcare employees and patients can often determine the patient

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Earlier this month, we launched the HR & Nursing Excellence Survey to determine how talent management best practices can support nursing success. I encourage you to take our quick 10-question survey and enter to win a free conference pass to the event of your choice (worth up to 2,000 dollars). One of the best conferences

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