Earlier this month, we launched the HR & Nursing Excellence Survey to determine how talent management best practices can support nursing success. I encourage you to take our quick 10-question survey and enter to win a free conference pass to the event of your choice (worth up to 2,000 dollars). One of the best conferences

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I recently attended a workshop held by the American College of Healthcare Executives on the “Journey to Excellence: How High-Performing Healthcare Leaders Achieve Organizational Success.” It was interesting to sit with healthcare leaders and hear about their challenges around driving greater organizational performance in the complicated and challenging world of healthcare. One thing was very

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Back in April, we launched our first annual Planetree and HealthcareSource HR Influence Survey. The purpose of the survey was to learn what kind of role human resources plays in healthcare organizations when it comes to improving the patient or resident experience. Here’s an infographic displaying some of the survey results related to the communication gap that

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Earlier this month we launched our first annual Planetree and HealthcareSource HR Influence Survey. The purpose of the survey was to learn what kind of role human resources plays in healthcare organizations when it comes to improving the patient or resident experience. Here’s an infographic based on a few of the survey results, along with three steps

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Employee satisfaction is critical when it comes to increasing patient satisfaction and boosting HCAHPS scores. Happy employees equal happy patients. But how can healthcare HR professionals ensure their organization hires employees who will be more likely to make patients happy? HealthcareSource recently published a white paper on how hiring practices can impact HCAHPS scores and

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The 2012 HCAHPS Readiness Survey was conducted to better understand how well prepared hospitals are for patient satisfaction surveys. One of the key takeaways of the survey was the importance of HR’s involvement with improving HCAHPS scores. Here’s an infographic on some of the survey results related to how hospitals can improve HCAHPS scores through

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This week we launched our 1st annual Planetree and HealthcareSource HR Influence Survey. The purpose of this survey is to learn what kind of role HR plays in healthcare organizations when it comes to improving the patient or resident experience. Our HR Influence survey was inspired by the annual ASHHRA and HealthcareSource HR Initiatives Survey,

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In order to establish a more patient-centric facility and improve HCAHPS scores, hospitals must adopt a culture of employee accountability in which employees feel responsible for organization-wide goals. The only way HCAHPS scores will really improve is through the combined efforts of employees who are committed to continuous performance improvement and patient satisfaction. Since employees are

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They say the success of any facet of your business can almost always be traced back to motivated employees. From productivity and profitability to recruiting and retention, hardworking and happy employees lead to triumph. This most certainly rings true for healthcare; employees who are satisfied with their work are essential for healthcare organizations in order to deliver high-quality,

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Motivational speaker and author Brian Tracy once said: “Action without planning is the cause of all failure. Action with planning is the cause of all success.” This certainly applies to performance management. When it comes to performance reviews, a lack of structure often makes the setting, tracking, and managing of employee goals difficult. Meanwhile, quality and satisfaction

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