Are you HCAHPS Ready?

Senior executives, VPs and directors, supervisors and managers at your hospital – can they explain what the HCAHPS survey is and what HCAHPS survey results mean to your organization? Probably. What about your hospital staff? Maybe not…Make sure your healthcare HR team is ready for HCAHPS so you can support your hospital staff at every level.

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Last year, we conducted a survey with the American Society for Healthcare Human Resource Administration (ASHHRA) to discover what the top initiatives for healthcare HR professionals across the country are. Healthcare recruiting and performance management initiatives are constantly changing, which is why we conducted the HR Initiatives Survey again this past summer. Just under 400

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When it comes to boosting a hospital’s HCAHPS scores, there’s on adage worth remembering, happy employees help make patients happy. Judy Gracia, Vice President of HR at St. Tammany’s Parish Hospital has observed this saying to be true, “Happy employees result in happy patients and HCAHPS points go up.” In our newest white paper, we review

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An article came out in HealthLeaders Media earlier this week that caught my eye. According to new research from Johns Hopkins University School of Medicine, temporary ER nurses may unintentionally be a threat to the patients they care for. US News also followed this study and stated that the data from Johns Hopkins showed a

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At the recent HealthcareSource User Conference in Chicago, Talent Outcomes™, breakfast time was always filled with conversation about the previous night’s events, choosing the day’s sessions and most importantly sharing best practices. It was a great opportunity to bounce ideas around and discuss different approaches to recruiting or performance projects. During one breakfast, I learned

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You’ve all heard the big news. Health and Human Services has announced a program to provide close to $1b in incentives to health systems that improve their quality of care. According to Modern Healthcare, the partnership’s two main goals are to lower the number of preventable hospital-acquired conditions by 40% and reduce preventable complications that

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Every year, the Joint Commission tracks thousands of healthcare cases, the most extreme being sentinel events. These include wrong-site surgery, medication mistakes, and accidental deaths. The most significant cause of sentinel events —72 percent to be exact — is deficiencies in employee orientation and training. The latest JCAHO quality and safety report focuses on accountability

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An understaffed workplace is a stressful situation for any employee, regardless of the industry. But for healthcare employees, the consequences of high turnover can be especially taxing. When a healthcare team loses a member, their ability to provide and promote quality patient care is compromised. That’s why it’s so imperative for healthcare providers to continually

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