Your healthcare organization succeeds or fails based on the performance of your employees. It really is that simple. No organization can excel in patient satisfaction when employees are disengaged.
Providing quality healthcare to patients depends on engaged employees. Communicating to employees how much their work is valued is an important but often overlooked way to maintain high levels of workforce satisfaction. Interacting with patients is very rewarding; however, the intense nature of the work can be very stressful. In addition, as insurance reimbursement assumes
In healthcare, employees who feel engaged with their work are more likely to provide quality care. Many healthcare organizations are finding that positive coaching is an effective way to increase employee engagement and increase quality care. Rather than relying on one annual performance review, more and more organizations are moving to a model where managers
For at least a decade, organizations have wanted to integrate performance and learning management processes. In a survey conducted by Bersin by Deloitte®, 69.3% of respondents said that integrating learning management and performance management systems was “very valuable” or “highly valuable.” Over time, technology has caught up with this vision and the benefits of integration
Most HR professionals agree that it’s important for employees to have well-articulated goals to guide their work. However, goals alone are not enough. Healthcare organizations have discovered that providing employees with mentoring and coaching, in conjunction with goals, leads to greater employee accountability and better on-the-job performance. Performance management is only effective if it’s a
Accreditation by The Joint Commission communicates that a healthcare institution meets criteria related to the safety and quality of patient care. It has even been referred to as the Good Housekeeping Seal of Approval—for healthcare. Talent management processes play a major role in ensuring that the accreditation is met. When The Joint Commission surveyors unexpectedly
Quality of patient care is almost entirely dependent on the efforts of the hospital staff. In the healthcare industry, employee satisfaction is crucial due to the direct correlation between employees’ happiness and patients’ happiness. Recruiting and retaining top healthcare talent is the key to quality care and high patient satisfaction scores. Here are four suggested “do’s
When Jimmy Fallon sits down to write his weekly thank you notes on “The Tonight Show,” he is mocking a practice that some people may feel is as dated as a ruffled, powder blue tuxedo circa 1981. Jimmy asks James, the keyboard player from The Roots to play some “thank you note-writing music,” as he
This post is an excerpt from our white paper, Becoming a Best Place to Work Organization: Recruiting & Retention Strategies for Healthcare.This white paper summarizes conversations with several Best Place to Work organizations and highlights how Human Resources plays a central role in contributing to a Best Place to Work environment through recruiting and retention strategies.
This post is an excerpt from our white paper, 2014 HR & Nursing Excellence Survey Results & Insights: How Talent & Learning Management Impact Nursing Excellence. In this white paper, you’ll learn the results of the HealthcareSource HR & Nursing Excellence Survey and how hiring, performance management, and learning initiatives impact nursing excellence.