A few weeks ago, we hosted a webinar to share the 2012 HCAHPS Readiness Survey results. We were lucky enough to have several prestigious contributors from the world of healthcare human resources, including Brian Lee, the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference, and Susan Grady, former VP of

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After reading “Timely Tips for Keeping Employees Engaged this Holiday Season“ from HR daily, it got me thinking about how important it is to keep employees motivated throughout the holiday season, especially in healthcare. Hospital and continuing care community employees should always be focused on patient and resident safety and satisfaction, but they might be

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Just like technology, recruiting is constantly changing. Some millenials might look at that old record player you still have and wonder what it is. Same goes for that huge cell phone you used to carry around with an antenna. Let’s face it, the modern day teenager will not think you’re cool if you’re caught using a

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Last year, we conducted a survey with the American Society for Healthcare Human Resource Administration (ASHHRA) to discover what the top initiatives for healthcare HR professionals across the country are. Healthcare recruiting and performance management initiatives are constantly changing, which is why we conducted the HR Initiatives Survey again this past summer. Just under 400

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After reading an article in TLNT stating reasons why employees lie to get off work, I started thinking“What can the HR folks we work with do so their healthcare employees don’t feel the need to lie to get out of work?” Immediately, I thought about employee satisfaction and how critical HR is to making this

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Written by guest bloggers Joanne Davignon, BS, CEBS, SPHR, System Manager, Human Resources & Staff Development and Edith Okoth, BS, MS, Human Resources Informatics Specialist, Union Hospital, Inc. (Terre Haute, IN) About our Hospital At Union Hospital, Inc., our mission in HR is to create an exceptional experience for our customers by creating processes that

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When it comes to boosting a hospital’s HCAHPS scores, there’s on adage worth remembering, happy employees help make patients happy. Judy Gracia, Vice President of HR at St. Tammany’s Parish Hospital has observed this saying to be true, “Happy employees result in happy patients and HCAHPS points go up.” In our newest white paper, we review

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As we enter into the New Year, one of the things many healthcare HR departments will review, or just recently reviewed, are their annual employee satisfaction survey results. I interviewed Adrienne Cozart, VP of Human Resources at UMC Health System in Lubbock, Texas, to see how her healthcare organization encourages survey participation and organizes the

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Last week, we had an educational Webinar on achieving a culture of employee accountability in healthcare. Our panelists included Lisa Brock, VP of HR at Overlake Hospital Medical Center, and Dr. Frederick Morgeson, Ph.D., Michigan State University. Lisa spoke about the journey Overlake took, starting in 2002, to achieve greater accountability. In 2002, they ranked

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HealthcareSource recently published an article in ASHHRA’s HR Pulse magazine on the current state of healthcare HR. We also reviewed the responses from the ASHHRA and HealthcareSource HR Initiatives Survey conducted last summer. What caught my attention was an article cited in the article – the AHA research paper Using Workforce Practices to Drive Patient

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