At the recent HealthcareSource User Conference in Chicago, Talent Outcomes™, breakfast time was always filled with conversation about the previous night’s events, choosing the day’s sessions and most importantly sharing best practices. It was a great opportunity to bounce ideas around and discuss different approaches to recruiting or performance projects. During one breakfast, I learned

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Is Jane Certified to Work Her Shift Tonight?

It seems like an easy question to answer. But how can you be sure Jane is up-to-date on her certification exams and accreditation? And do you have the documentation to prove it? Keeping up with certification tracking and training requires extensive record keeping. In fact, on average, human resources organizations have close to one full-time

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You know your employees are motivated by more than just compensation. In fact, most employees will admit that even the smallest recognition for a job well done keeps them motivated and drives them to succeed. And in the high-pressure, high-stress world of healthcare, employee motivation is critical to delivering consistent, quality patient service during every

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A Competency Strategy for Healthcare HR

Sometimes we get a little too close to competency management – it is what we do, after all – so we have a hard time imagining healthcare organizations NOT using job competencies or doing competency validation. But at the same time, we realize competency management in healthcare is fairly new, so we recently dug a

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An understaffed workplace is a stressful situation for any employee, regardless of the industry. But for healthcare employees, the consequences of high turnover can be especially taxing. When a healthcare team loses a member, their ability to provide and promote quality patient care is compromised. That’s why it’s so imperative for healthcare providers to continually

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A few thoughts on the connection between job descriptions and employee performance appraisals, and the associated risks and rewards. The Joint Commission requires that job responsibilities be clearly communicated to employees. In most industries, this is not a problem. But in healthcare – facing the ever-present shortage of talent – many employees are working far

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