If you are surprised that the hospital industry could take cues from the happiest place on earth, don’t be. These service-oriented, patient-focused tips might have you and staff asking, “What would Mickey do?”

Attending the Talent Symposium conference or just thinking about it? Check out our first-timer’s guide for six not-to-be-missed tips for getting the most out of the experience and for applying all that you learn.

At HealthcareSource, we know that hiring quality talent is the key to ensuring your patients get quality care. But are you interviewing to reinforce this patient-centered approach? Read this excerpt, adapted from Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Teri Yanovitch and Dennis Snow.

Learn how Daniel Blandford, Employment Supervisor at Owensboro Health and 2016 Talent-in-Talent Award Winner, leveraged several HealthcareSource talent management solutions to implement new predictive hiring models and candidate selection programs across the organization to combat turnover and improve employee retention rates