Finding joy at work is critical for achieving organizational goals, and in healthcare that extends to the quality of care employees provide. Vicki Hess, RN, MS, and Talent Symposium keynote speaker offers her expert insights on the importance of finding — and sharing — joy at work for healthcare talent management.

Be sure to check back next week for more insights and advice from Vicki to help you unleash your potential and positivity at work.


Video Transcript

Joy in healthcare settings is just as important now as it’s ever been, and the Institute for Healthcare Improvement (IHI) recently in 2017 did a report specifically about finding joy in service to others and finding joy in work. And what their data showed, which is data that’s been around a while and it was compiled really nicely in that report, is that joy not only impacts employee engagement and satisfaction, but it also impacts patient satisfaction. It impacts quality outcomes, safety, productivity. And so when we think about the role of joy in healthcare, if I’m a healthcare provider or I’m supporting those that are healthcare providers and I’m finding joy in my own work, then I’m able to help the people that I’m supporting even more. I mean we know in healthcare that this is like the toughest situation anybody can possibly be in. You’re at your most vulnerable state, so when you’re being taken care of and served by those folks that have joy, it makes a huge difference in your experience, and that experience makes a difference in your healing in the end. And so it’s really, really powerful to create joyful workplaces and can make a huge difference.

Register for a Talent Symposium conference near you to hear more from Vicki Hess.

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About The Editorial Staff

The Editorial Staff is a team of writers with a passion for helping healthcare organizations manage their biggest and most important investment: their employees.