Your healthcare organization succeeds or fails based on the performance of your employees. It really is that simple. No organization can excel in patient satisfaction when employees are disengaged. While the primary goal of your organization is patient care and outcomes, your employees also spearhead everything from regulatory requirements to billing and insurance. If employee performance isn’t among your top priorities, your priorities should shift.
There are a number of techniques that yield great results in creating a work environment where employees feel engaged and supported. The positive implications for increasing employee engagement are clear — Gallup.com’s article on the importance of employee engagement in healthcare cited a drop in nurse turnover by half and a substantial decrease in worker’s compensation claims as a result of increased employee engagement protocols. Your organization is likely aware that employee engagement is an important part to ongoing success, but you might not have found the right strategy to carry out the initiative.
5-Point Checklist for Improving Employee Performance
- Hire the Right People. Your employee performance and engagement is impacted the minute a new hire is added to your existing team. Adding behavioral assessment techniques to your hiring protocol helps your organization better judge a prospective healthcare employee’s ability to fit in with the climate of the organization and gives you better indications of skills that won’t be mentioned on their resume — such as compassion and their ability to work as part of a team. Behavioral assessment hiring leads to less turnover and better overall fit for your current staff.
- Clearly Defined Goals. Employees perform better when they have clearly defined goals to meet. When assessing how well your organization supports employee engagement and performance, study the goals set for employees to ensure that they’re actionable and concrete. Telling healthcare employees to raise patient satisfaction isn’t a clear goal. Setting a goal that every patient should be seen in a set number of minutes is an actionable goal.
- Constant Improvement of Communication Process. Communication isn’t a protocol that you can set and then forget about, it’s an ongoing part of ensuring employee performance and engagement, as well as improving all over organizational success. While annual reviews and evaluations offer a great advantage in noting how yearly goals and standards are met, don’t use them as an excuse not to address issues which arise throughout the course of the year. Healthcare employees should be given avenues to communicate with supervisors and vice versa to eliminate misunderstandings and keep engagement high.
- Streamline Performance Evaluation Process. Yearly reviews can be an excellent tool for employees as well as organizations when they provide intelligent insights into specific performance. Annual performance evaluations should be a culmination of the year’s progress, with key areas for improvement. These are opportunities to not only evaluate employee engagement but to evaluate the overall health of the organization and how current protocol supports staff to increase productivity and performance.
- Adopt Continuous Improvement / Lean Methodology. Lean methodology was first adopted by the car company, Toyota, to cut waste and put the concentration on what the customer wants/needs. It’s since been adapted to various industries of customer service and today can be used exceptionally well in healthcare management. Putting the focus on the comfort and convenience of the patient and eliminating wasteful and duplicated processes in the organization, Lean methodology can improve production and performance on a wide scale.
Does your organization adhere to these steps in managing healthcare employee performance? Are you looking for more information on building your employee performance management strategies?
Download our whitepaper, 5 Best Practices for Implementing an Automated Performance Management System, to learn best practices from three healthcare organizations who improved their employee performance management processes by implementing an automated performance management system.