An understaffed workplace is a stressful situation for any employee, regardless of the industry. But for healthcare employees, the consequences of high turnover can be especially taxing. When a healthcare team loses a member, their ability to provide and promote quality patient care is compromised. That’s why it’s so imperative for healthcare providers to continually improve employee satisfaction. Satisfied employees are happy employees. And happy employees stay at their job, developing the experience, pride, and camaraderie needed to deliver impeccable patient satisfaction, satisfactory outcomes and ultimately, a healthy bottom line.
Our latest white paper: “Improving Employee Satisfaction in Healthcare Through Effective Employee Performance Management”, outlines the results of an HR professionals idea-sharing forum. This HealthcareSource facilitated forum resulted in a number of shared-strategies used by healthcare HR professionals to keep their employees satisfied through talent management.
A key strategy identified in the forum was the importance of frequent communication between managers and employees. But this does not come without its obstacles — twenty-four hour workdays, shared work spaces, shared environments. These factors in the healthcare environment make it challenging for managers and employees to communicate on a regular basis. But satisfied employees need to know how they are performing. They need guidance on their career path and opportunities for development.
Participants in the forum discussed performance management software, and how it helps create a structure and reminder system that encourages regular employee/manager dialogue. The software sends regular reminders to managers to document goals, feedback, and performance evaluations online. And more importantly, employees can also view this information online and provide their sign off. These tools help direct meaningful job-related discussions between managers and employees.
Forum participants agreed that performance management software is just a tool to create a framework for workplace conversations and that success sometimes requires fundamental changes to a company’s way thinking. In order for the software to be effective, managers must be coached to recognize the importance and value of face-to-face performance discussions with employees. But when employees and managers work together with technology towards a common goal of employee satisfaction, the end result is often greater than ever anticipated.