Over the summer, HealthcareSource launched the HR Initiatives Survey in conjunction with the American Society of Healthcare Human Resources Administration (ASHHRA) to determine what the top HR initiatives are to reduce costs and improve customer satisfaction and safety. Over 400 healthcare HR professionals responded to the web-based survey and were subsequently entered to win one of five ASHHRA memberships. Earlier this month we hosted a webinar to reveal the results. Here are three of the biggest highlights with commentary from our panelists:
1. When it comes to reducing costs, healthcare organizations are looking to streamline their HR processes and plan for the effects of healthcare reform.
David Szary, Founder of LEAN Human Capital and the Recruiter Academy, feels that many healthcare professionals have not made the connection between Lean principles and how they can streamline their HR processes. “If you use Lean principles to reduce wait time and overall time to fill with critical job families, like RNs for example, you could show cost reductions,” said Szary.
Stephanie Drake, MBA, Senior Executive Director of the Professional Services Team, American Hospital Association, commented on the potential Medicare cuts and issues related to reimbursement due to healthcare reform and the HR initiatives that organizations should consider. “Many organizations are looking at team-based care. They’re reducing costs to ensure that they have the flexibility to adapt to anything that may be introduced through healthcare reform,” said Drake.
2. In order to improve patient satisfaction, healthcare organizations are primarily looking at improving employee satisfaction
Dr. Frederick Morgeson, Professor of Management and Valade Research Scholar, Eli Broad College of Business, Michigan State University feels that HR professionals are beginning to realize that if you take care of your employees, your employees will in turn take care of your patients. “HR really has a direct effect on the patient experience,” comments Morgeson. Dr. Morgeson makes the following recommendations in an attempt to improve employee satisfaction:
- Give employees flexible working conditions to accommodate their needs.
- Hire for fit with behavioral assessments to ensure new employees fit in with the organization’s culture.
- Consider how supervisors are contributing to creating a positive workplace environment.
3. When it comes to increasing patient safety, healthcare organizations are looking at their workforce education and development initiatives for improvement.
Michael Rochelle, Principal and Key Strategy Officer at Brandon Hall Group, suggests that the key to increasing patient safety is initiating a behavioral change in employees. “Behavioral learning takes time and resources. Since it takes time for people to understand the importance of change, it’s not surprising that so many organizations are using education and development to drive improvements around patient safety, said Rochelle”
Stephanie Drake also added that in the past, healthcare organizations used to focus on managing out low performers in an attempt to improve patient safety. But with healthcare reform around the corner, and reimbursements at stake, there has been a shift to promote employee engagement in order to improve patient care. “With healthcare reform, employees must understand that the quality of care deliver affects reimbursements down the road,” said Drake.
Overall, most of the survey results can be traced back to healthcare organizations preparing for the effects of healthcare reform. Clearly, this is something that is top of mind for healthcare HR professionals when it comes to their yearly initiatives.
Are you interested in hearing more results from the survey and commentary from HR thought leaders? Download our Healthcare HR Initiatives Webinar Replay to view the recording of the live event!