The 2012 HCAHPS Readiness Survey was conducted to better understand how well prepared hospitals are for patient satisfaction surveys. One of the key takeaways of the survey was the importance of HR’s involvement with improving HCAHPS scores. Here’s an infographic on some of the survey results related to how hospitals can improve HCAHPS scores through employee performance goals.

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About The Editorial Staff

The Editorial Staff is a team of writers with a passion for helping healthcare organizations manage their biggest and most important investment: their employees.