How to Improve Employee Retention and Increase Patient SatisfactionStaff engagement is essential to organizational success regardless of industry, but in healthcare, it is especially crucial.

Strong workforce management strategies help hospitals and health systems achieve better workforce outcomes, which can lead to better patient outcomes. It can also help navigate everyday challenges and encourage continued focus on improving the patient experience.

One strategy for improving nurse engagement is the deployment of a ‘Collaborative Staffing’ model. In this model, nurses work cooperatively with their managers to create schedules and fill open shifts across the organization, freeing more time for nurse managers to spend on the floor coaching other nurses and addressing patient issues.

Empowering and encouraging staff to become more engaged by actively participating in the scheduling process can ultimately translate to better clinical quality and better patient satisfaction.

If nurses aren’t engaged in their job or satisfied in their position, care quality can suffer. High stress due to increasing workloads and low staff levels can cause nurse engagement to drop, putting patient care at risk. Fatigue and stress as a result of nurses working extensive periods of overtime can result in serious and potentially life-threatening medical errors. Having the optimal number and skill mix of nurses ensures that they are not handling too many patients or being assigned to patients outside of their training/expertise, which can increase mistakes, stress, and burnout.

According to an article for Harvard Business Review, Towers Watson research found only 44% of hospital staff in the U.S. are engaged in their jobs. This means the vast majority of nurses and hospital employees may be feeling disconnected from their work and may even feel as if they should look for other career opportunities.

In addition to collaborative staffing strategies, CNOs and nurse managers can track nurse performance through a complete and integrated workforce management system, which can include various types of software, such as hospital staffing and scheduling software and human resources management solutions.

Engaged nurses are committed to their peers, workplace, and delivering better patient care. As the most patient-facing representatives, nurses are in a position to heavily influence the quality of patient care, which is something that cannot be ignored. It’s not enough to simply recognize the importance of nurse engagement. Organizations that leverage the power of a truly engaged workforce are in an optimal position to realize better workforce outcomes, and deliver high-quality care.


Read more from the Nurse Engagement Toolkit:


Editor’s note: A version of this post originally appeared on GE Healthcare’s “Healthcare in the Know” Blog and is published here with the author’s permission. 

Are you interested in learning more about how you can improve employee engagement in your healthcare organization? Download our free how-to guide:

Building Employee Engagement: How to Improve Employee Retention and Increase Patient Satisfaction

Employee Engagement in Healthcare Guide

About Tara Heiser

Tara Heiser is the Director of Product Marketing at GE Healthcare (formerly known as API Healthcare), where she drives the strategic planning for GE Healthcare’s entire workforce management solution portfolio including market analysis, go-to-market strategies, partnerships, and client referenceability. Tara entered the healthcare IT industry in 2011 when she joined API Healthcare five years ago. With 19 years of experience in marketing, Tara spent most of her career as a marketing generalist in the technology industry with InFocus, Iomega, and Anonymizer before moving into a consulting role. Tara holds a bachelor's degree in Business Administration from Western Michigan University and lives in San Diego, California with her husband, son, and dog.