Given the changes occurring in healthcare, including mergers and acquisitions and the shift towards a wellness-based business model, processes must become more standardized and efficient. The key question is how to optimize processes and reinvent what is done in the new healthcare environment. When setting out to accomplish strategic goals, one thing remains constant — your employees. To remain competitive, healthcare organizations across the country are putting an emphasis on increasing the effectiveness of their recruiting teams to attract and acquire top talent.
When it comes to optimizing healthcare talent management processes, the application of Lean principles is a great place first step. At its core, Lean focuses on four areas: removing non-valued activities and waste, reducing wait time, reducing errors in work, and improving customer satisfaction.
- Lean Recruiting: Quality patient care is a necessity in healthcare. By applying Lean principles to the hiring process, organizations can hire better candidates who are committed to their work, which can lead to improved patient satisfaction scores. In addition, improving talent acquisition processes allows recruiters to reallocate their time to focus on activities that will help them fill open requisitions more quickly. This reduces the expenses associated with overtime work or hiring agency workers. HealthcareSource Recruitment Optimization by Lean Human Capital (LHC) is a set of services that helps recruitment teams harness Lean principles in order to reduce waste and implement effective strategies to improve key metrics, such as time-to-fill.
- Lean Performance Management: A central theme of Lean is using objective, quantifiable data to validate that the organization is using the right processes. When it comes to the talent life cycle, many organizations see a gap with performance management. “Probably half of the healthcare organizations I speak with have a performance management system, but 90% of those organizations have no way of measuring whether the performance of their new hires is better than that of existing employees,” said David Szary, Founder of Lean Human Capital. HealthcareSource Performance Manager provides analytics and reports that enable organizations to improve patient care by managing metrics that identify areas for employee improvement.
- Lean Learning Management: Employee training is closely tied to performance, however, many organizations are unclear about the linkage. HealthcareSource NetLearning reinforces Lean principles by offering insight into the courses that employees have taken. This information can be connected to performance evaluations to determine whether staff have engaged in recommended employee development activities. “When organizations have access to objective, quantitative data across all phases of the talent life cycle, it’s easier to apply the three actions that are central to the Lean process: assess, evaluate, and improve,” said Szary. “The integrated nature of the HealthcareSource Quality Talent Suite and its built-in analytics allow healthcare organizations to use a holistic, closed loop approach to improve the quality of their workforce over time.”
Across all industries, no matter how organizations operate or measure success, one thing remains consistent — better employees make for better organizations. To operate at the highest levels and remain competitive, it is not only crucial to hire top talent— it’s also important to foster growth by investing in professional development for employees. By educating and empowering recruitment teams, healthcare organizations are seeing measurable impact on performance across all departments. This is especially true for healthcare, where everyday processes are highly regulated and employees have direct contact with the people who determine the success of an organization — patient outcomes.
By applying Lean principles to existing talent acquisition, performance management, and learning management processes and through the use of talent management technology solutions, it’s possible to take a more holistic view of the talent life cycle and make improvements based on quantitative data. And remember, it’s nearly impossible to manage what you don’t measure.
Are you interested in learning more about how you can leverage Lean principles to optimize talent acquisition processes at your healthcare organization? Watch this webinar replay to hear directly from the founder of Lean Human Capital, David Szary.
In this webinar replay, David shares the stories of healthcare organizations whose recruiting teams have mastered the fundamentals of healthcare recruiting upon completing the Recruiter Academy Certified Recruiter (RACR) Program — a web-based education program, that’s 100% designed for healthcare recruiters.