Unleashing Excellence with Patient-Centered Interviews

At HealthcareSource, we know that hiring quality talent is the key to ensuring your patients get quality care. But are you interviewing to reinforce this patient-centered approach? Read this excerpt, adapted from Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Teri Yanovitch and Dennis Snow.

Behavioral Assessments: Predicting the Future When Hiring in Healthcare

Even with resumes, references, and cover letters to inform you about a candidate, the hiring process can still feel like a blind endeavor. You may even wish for a crystal ball to reveal just how well the person you hire will align with your organizational culture and employees over time. If you really want to predict the future, using healthcare behavioral assessments can be one of the most accurate ways to do so when it comes to hiring in healthcare.