Mentoring & Coaching: The Link Between Continuous Feedback and Employee Performance

Most HR professionals agree that it’s important for employees to have well-articulated goals to guide their work. However, goals alone are not enough. Healthcare organizations have discovered that providing employees with mentoring and coaching, in conjunction with goals, leads to greater employee accountability and better on-the-job performance. Performance management is only effective if it’s a

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Ebola Preparedness: The Latest Protocols & Resources

With the recent cases of Ebola in the U.S. on everyone’s minds, these are challenging days for healthcare organizations and their employees. There’s confusion about which infection-control protocols to follow and how to effectively train and motivate workers who provide care and are potentially putting themselves at risk. After Dallas Presbyterian Hospital reported two of

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How to Survive a Visit from The Joint Commission

Accreditation by The Joint Commission communicates that a healthcare institution meets criteria related to the safety and quality of patient care. It has even been referred to as the Good Housekeeping Seal of Approval—for healthcare. Talent management processes play a major role in ensuring that the accreditation is met. When The Joint Commission surveyors unexpectedly

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Stop, Collaborate & Listen: Patient Safety’s Back

The terms mandatory education, compliance training, and fun aren’t typically found in the same sentence, but the team at East Tennessee Children’s Hospital managed to change that with a music video set to the tune of Vanilla Ice’s 90s hit “Ice Ice Baby.” The video was produced to serve as a reminder of the organization’s training program, Destination

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“Market Basket Strong” — This Is What Employee Engagement Looks Like

If you haven’t been paying attention to the drama going on at Market Basket, you should. It’s a living, breathing case study about employee engagement and its impact on the business. Market Basket is a chain of 71 supermarkets located in the Northeast U.S. According to Wikipedia, their primary competitors are Whole Foods and Trader Joe’s. They

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Why It’s Time To Reconsider Your Reference Checking Process

I’ve always loved checking a candidate’s references. I enjoy the conversations I have with the reference contacts and I’ve uncovered valuable nuggets of information about my future employee that I may not have otherwise or wouldn’t have been picked up by a recruiter conducting the reference check. Speaking with references gives me the confidence that I’m

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