“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow…It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it”
As baby boomers age, more and more people will need health services, and some will choose to seek these services from the comforts of their own home. As this generation continues to reach retirement age, the need for home care services will only increase. The high demand for home care services means greater demand for
Employee satisfaction is critical when it comes to increasing patient satisfaction and boosting HCAHPS scores. Happy employees equal happy patients. But how can healthcare HR professionals ensure their organization hires employees who will be more likely to make patients happy? HealthcareSource recently published a white paper on how hiring practices can impact HCAHPS scores and
The 2012 HCAHPS Readiness Survey was conducted to better understand how well prepared hospitals are for patient satisfaction surveys. One of the key takeaways of the survey was the importance of HR’s involvement with improving HCAHPS scores. Here’s an infographic on some of the survey results related to how hospitals can improve HCAHPS scores through
Adventures in Healthcare Hiring – Are you hiring for fit? Want to learn even more about hiring for fit? Watch a product tour of Staff Assessment by May 31, 2013 and you’ll be entered to win an iPad!
According to Wikipedia, a gut feeling, or gut reaction, is a visceral emotional reaction to something. It may be negative, such as a feeling of uneasiness, or positive, such as a feeling of trust. Gut feelings are generally regarded as not modulated by conscious thought, and as a reflection of intuition rather than rationality. A gut feeling can be
It’s such a simple concept that talent acquisition professionals in long term care sometimes take it for granted – you should hire nice people to work at your communities. My friend/AP Journalist Katie Zeizma travels a lot for her job. She was in the lobby bar at some hotel somewhere in the United States and saw
I work for HealthcareSource, a company based in the Boston area, and many of us know people or have loved ones who participated in the Boston Marathon yesterday. I moved to the Boston area 30 years ago, met my wife shortly thereafter, and settled into raising a family in beautiful southern New England. But for
You never get a second chance to make a first impression, and the interview process is not just the candidate’s chance to make a great first impression. It’s also the first impression that candidates get about your organization. One of the very first things you should introduce your candidates to is your healthcare organization’s mission, vision and
The key to providing high-quality long term care is to ensure that employees who deliver that care feel fulfilled by their work. I believe that a direct connection exists between employee satisfaction and resident well-being in long term care communities. Residents gain an increased sense of security when they’re able to establish relationships with long term
