Want more Employee Accountability? Increase Learner Engagement.

“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow…It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it”

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New White Paper: Recruiting Best Practices that Increase HCAHPS

Employee satisfaction is critical when it comes to increasing patient satisfaction and boosting HCAHPS scores. Happy employees equal happy patients. But how can healthcare HR professionals ensure their organization hires employees who will be more likely to make patients happy? HealthcareSource recently published a white paper on how hiring practices can impact HCAHPS scores and

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[Infographic] How to Increase HCAHPS Scores with 3 Performance Goals

The 2012 HCAHPS Readiness Survey was conducted to better understand how well prepared hospitals are for patient satisfaction surveys. One of the key takeaways of the survey was the importance of HR’s involvement with improving HCAHPS scores. Here’s an infographic on some of the survey results related to how hospitals can improve HCAHPS scores through

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Are you hiring nice people?

It’s such a simple concept that talent acquisition professionals in long term care sometimes take it for granted – you should hire nice people to work at your communities. My friend/AP Journalist Katie Zeizma travels a lot for her job. She was in the lobby bar at some hotel somewhere in the United States and saw

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Align your Healthcare Organization’s Culture to the Interview Process

You never get a second chance to make a first impression, and the interview process is not just the candidate’s chance to make a great first impression. It’s also the first impression that candidates get about your organization. One of the very first things you should introduce your candidates to is your healthcare organization’s mission, vision and

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Ensure Employees Stay Connected to your Organization’s Mission

The key to providing high-quality long term care is to ensure that employees who deliver that care feel fulfilled by their work. I believe that a direct connection exists between employee satisfaction and resident well-being in long term care communities. Residents gain an increased sense of security when they’re able to establish relationships with long term

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