What Lucy and Ethel can Teach Healthcare HR Professionals

Last week I attended the Healthcare Service Excellence Conference and the word “Lean” came up quite frequently. More and more hospitals are implementing Lean initiatives to achieve efficient processes throughout their organization, from patient intake to housekeeping, in order to improve patient satisfaction. If you’re not an expert in Lean (I’m certainly not), here’s a

Read More…

5 Strategies for Smarter Physician Recruiting

Physician recruitment is only going to become more and more difficult as the demand for physicians increases each year. According to the Annals of Family Medicine, the United Stated will need 260,687 primary care physicians by 2025, which is an increase of 51,880 more positions to fill in about 12 years. That number is a little intimidating.

Read More…

[Cartoon] Why you should Assess your Healthcare Leaders!

Henry Ford once said, “Don’t find fault, find a remedy.” In healthcare, great managers and supervisors don’t look for people to blame, they look for solutions. But the problems managers have to deal with often involve relationships – interaction between staff and staff satisfaction. Sensitivity is critical. Unfortunately, not everyone is hard wired to think

Read More…

How to Keep Healthcare Employees Focused during the Holidays

After reading “Timely Tips for Keeping Employees Engaged this Holiday Season“ from HR daily, it got me thinking about how important it is to keep employees motivated throughout the holiday season, especially in healthcare. Hospital and continuing care community employees should always be focused on patient and resident safety and satisfaction, but they might be

Read More…

Are you HCAHPS Ready?

Senior executives, VPs and directors, supervisors and managers at your hospital – can they explain what the HCAHPS survey is and what HCAHPS survey results mean to your organization? Probably. What about your hospital staff? Maybe not…Make sure your healthcare HR team is ready for HCAHPS so you can support your hospital staff at every level.

Read More…

What Healthcare Recruiters can Learn from Marketers

As a recruiter, you’re a marketer. And you’re selling your healthcare organization to potential candidates. With so many positions to fill at a hospital, from staff to clinicians, everyone in your community is a potential customer. That’s right – I said customer. Start thinking of your candidates as customers for the purposes of this blog.

Read More…