[Infographic] How to Increase HCAHPS Scores with 3 Performance Goals

The 2012 HCAHPS Readiness Survey was conducted to better understand how well prepared hospitals are for patient satisfaction surveys. One of the key takeaways of the survey was the importance of HR’s involvement with improving HCAHPS scores. Here’s an infographic on some of the survey results related to how hospitals can improve HCAHPS scores through

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Are you hiring nice people?

It’s such a simple concept that talent acquisition professionals in long term care sometimes take it for granted – you should hire nice people to work at your communities. My friend/AP Journalist Katie Zeizma travels a lot for her job. She was in the lobby bar at some hotel somewhere in the United States and saw

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Align your Healthcare Organization’s Culture to the Interview Process

You never get a second chance to make a first impression, and the interview process is not just the candidate’s chance to make a great first impression. It’s also the first impression that candidates get about your organization. One of the very first things you should introduce your candidates to is your healthcare organization’s mission, vision and

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Ensure Employees Stay Connected to your Organization’s Mission

The key to providing high-quality long term care is to ensure that employees who deliver that care feel fulfilled by their work. I believe that a direct connection exists between employee satisfaction and resident well-being in long term care communities. Residents gain an increased sense of security when they’re able to establish relationships with long term

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Avoid Hiring Long Term Care Nurses with Compassion Fatigue

Most experts agree that compassion is necessary in just about every industry known to man. It helps grow companies, bond employees, strengthen team efforts and produce magnificent results. In long term care communities, compassion is the driving force behind the community’s reputation and maintaining happy residents. One of the most difficult challenges that you’ll face as an interviewer

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3 Steps to Embed HCAHPS Goals into Departmental Routines

In order to establish a more patient-centric facility and improve HCAHPS scores, hospitals must adopt a culture of employee accountability in which employees feel responsible for organization-wide goals. The only way HCAHPS scores will really improve is through the combined efforts of employees who are committed to continuous performance improvement and patient satisfaction. Since employees are

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