Employee Satisfaction Surveys: An Interview with UMC Health System

As we enter into the New Year, one of the things many healthcare HR departments will review, or just recently reviewed, are their annual employee satisfaction survey results. I interviewed Adrienne Cozart, VP of Human Resources at UMC Health System in Lubbock, Texas, to see how her healthcare organization encourages survey participation and organizes the

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The Top 5 HR Trends for Healthcare

After speaking with some of our partners and clients, I came up with the a list of our picks for the top healthcare HR trends in 2012!    5. Employer Branding is Back But did it ever go away? No, I don’t think so. It just evolved. Through the growth of social media and employer

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Job Board ROI: Measuring what you Manage – Sourcing!

With 2012 fast approaching, I started thinking about resolutions for the new year. We all have our personal resolutions (usually involving fitness and eating healthier) and our work resolutions (achieving goals, being more organized and improving processes). But something I heard David Szary from LEAN Human Capital say at our 2011 user conference really made

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How Does Hiring for Behavior Improve Employee Accountability?

Last week, we had an educational Webinar on achieving a culture of employee accountability in healthcare. Our panelists included Lisa Brock, VP of HR at Overlake Hospital Medical Center, and Dr. Frederick Morgeson, Ph.D., Michigan State University. Lisa spoke about the journey Overlake took, starting in 2002, to achieve greater accountability. In 2002, they ranked

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HR’s Role in Quality and Patient Safety

HealthcareSource recently published an article in ASHHRA’s HR Pulse magazine on the current state of healthcare HR. We also reviewed the responses from the ASHHRA and HealthcareSource HR Initiatives Survey conducted last summer. What caught my attention was an article cited in the article – the AHA research paper Using Workforce Practices to Drive Patient

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Keeping it LEAN – tips for Healthcare HR

Earlier this month, I attended our user conference, Talent Outcomes, in Las Vegas. In addition to meeting our wonderful clients, I got to meet some of the vendors who attended the event, like Universal Background Screening (recently named the #1 background screening vendor in an employee satisfaction survey from HRO Today), AHA Careers, Beyond.com, NAHCR

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A Strategy to Increase Employee Satisfaction in Healthcare

About.com defines employee satisfaction as, “the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace.” Employee dissatisfaction can be a catalyst for major issues

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