How to Deter Long Term Care Employee Burn Out

A study of long term care providers found that many of their employees feel a sense of personal accomplishment from their job. However, with more and more demands being placed on the healthcare industry as a whole, many long term care providers also reported high levels of employee emotional exhaustion. Emotionally exhausted employees can feel unmotivated,

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[INFOGRAPHIC] The Communication Gap Between Leaders & Front Line Staff

Back in April, we launched our first annual Planetree and HealthcareSource HR Influence Survey. The purpose of the survey was to learn what kind of role human resources plays in healthcare organizations when it comes to improving the patient or resident experience. Here’s an infographic displaying some of the survey results related to the communication gap that

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VANHA Conference Highlights: 3 Employee Accountability Initiatives

A few weeks ago, I had the pleasure of presenting on creating a culture of employee accountability at the 40th Annual Virginia Association of Nonprofit Homes for the Aging (VANHA) Conference and Tradeshow in Hot Springs, Virginia. Here are three of my personal takeaways that I believe long term care professionals can use to facilitate a greater culture

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Don’t Rely on Money to Motivate your Healthcare Employees

The healthcare sector is one of the few industries that, despite the current economic decline, has a high-volume of job openings. While the high level of vacancies encourages a variety of people to consider joining the healthcare sector, many of the personal traits required for healthcare professions are behavioral-based competencies. Not everyone possesses the compassion and adaptability required to

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Transforming New Hire Onboarding

Aligning the interview process to your long term care organization’s culture is important. But what about once your candidates begin work? The first 90 days of a new job are when employees are the most impressionable. The very first day has a lasting impact. According to Myra Johnson, VP of HR at Heritage Communities of Kalamazoo,

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Want more Employee Accountability? Increase Learner Engagement.

“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow…It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it”

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New White Paper: Recruiting Best Practices that Increase HCAHPS

Employee satisfaction is critical when it comes to increasing patient satisfaction and boosting HCAHPS scores. Happy employees equal happy patients. But how can healthcare HR professionals ensure their organization hires employees who will be more likely to make patients happy? HealthcareSource recently published a white paper on how hiring practices can impact HCAHPS scores and

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[Infographic] How to Increase HCAHPS Scores with 3 Performance Goals

The 2012 HCAHPS Readiness Survey was conducted to better understand how well prepared hospitals are for patient satisfaction surveys. One of the key takeaways of the survey was the importance of HR’s involvement with improving HCAHPS scores. Here’s an infographic on some of the survey results related to how hospitals can improve HCAHPS scores through

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