Patient Experience Improvements come from Successful HR Initiatives

Every year, the Joint Commission tracks thousands of healthcare cases, the most extreme being sentinel events. These include wrong-site surgery, medication mistakes, and accidental deaths. The most significant cause of sentinel events —72 percent to be exact — is deficiencies in employee orientation and training. The latest JCAHO quality and safety report focuses on accountability

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Is Jane Certified to Work Her Shift Tonight?

It seems like an easy question to answer. But how can you be sure Jane is up-to-date on her certification exams and accreditation? And do you have the documentation to prove it? Keeping up with certification tracking and training requires extensive record keeping. In fact, on average, human resources organizations have close to one full-time

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A Competency Strategy for Healthcare HR

Sometimes we get a little too close to competency management – it is what we do, after all – so we have a hard time imagining healthcare organizations NOT using job competencies or doing competency validation. But at the same time, we realize competency management in healthcare is fairly new, so we recently dug a

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Improving Employee Satisfaction Helps Patients and the Bottom Line

An understaffed workplace is a stressful situation for any employee, regardless of the industry. But for healthcare employees, the consequences of high turnover can be especially taxing. When a healthcare team loses a member, their ability to provide and promote quality patient care is compromised. That’s why it’s so imperative for healthcare providers to continually

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5 Healthcare Talent Management Best Practices

In our whitepaper “5 Healthcare Talent Management Best Practices,” we focused on the five critical factors we think all healthcare organizations should focus on now to maximize their recovery efforts and achieve significant business results. Like most endeavors worth pursuing, creating this piece led to deeper thinking about the connections between macro-economics, the impending recovery,

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5 Healthcare Talent Management Tips

Bersin & Associates, one of the leading talent management analyst firms, recently published some interesting research connecting talent management initiatives with real business objectives. According to their research, organizations with better talent management processes, gain significant business advantages such as 26% higher revenue per employee, 40% lower turnover of high performers, and 156% improved ability

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Linking Job Descriptions to Better Employee Performance

A few thoughts on the connection between job descriptions and employee performance appraisals, and the associated risks and rewards. The Joint Commission requires that job responsibilities be clearly communicated to employees. In most industries, this is not a problem. But in healthcare – facing the ever-present shortage of talent – many employees are working far

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