At the 2013 HIMSS conference I saw Mark Graban, MSME, MBA speak. In his presentation Healthcare Kaizen: Daily Improvement, Not Just Events, he focused on how healthcare organizations can implement Kaizen principles to improve the quality of care they are delivering. The word “kaizen” is Japanese for “change for the better,” and Kaizen principles refer to philosophy or
Back at their conference in December, the National Forum on Quality Improvement in Health Care tackled one of the biggest issues facing an aging population: What can we do right now to ensure that we pass on a culture of employee responsibility in long term care to the next generation of caregivers?
They say the success of any facet of your business can almost always be traced back to motivated employees. From productivity and profitability to recruiting and retention, hardworking and happy employees lead to triumph. This most certainly rings true for healthcare; employees who are satisfied with their work are essential for healthcare organizations in order to deliver high-quality,
This is a guest blog by Meghan Doherty, our Content Marketing Specialist at HealthcareSource. Meghan is responsible for our educational content development pertaining to the HealthcareSource Quality Talent SuiteSM and manages our white papers, surveys, thought leadership webinars, social media channels, and the HealthcareSource Blog. Connect with Meghan on LinkedIn. They say the first step is admitting
Motivational speaker and author Brian Tracy once said: “Action without planning is the cause of all failure. Action with planning is the cause of all success.” This certainly applies to performance management. When it comes to performance reviews, a lack of structure often makes the setting, tracking, and managing of employee goals difficult. Meanwhile, quality and satisfaction
Remember when we learned from Lisa Brock, VP of HR at Overlake Hospital Medical Center, that storytelling is a great way to improve employee accountability? Brock explained how storytelling is useful for increasing employee satisfaction – from healthcare management to staff. Well, lucky for you, the concept of storytelling is also suitable for healthcare recruiters and candidates. According to Kathie Sandlin in Storytelling
Last week I attended the Healthcare Service Excellence Conference and the word “Lean” came up quite frequently. More and more hospitals are implementing Lean initiatives to achieve efficient processes throughout their organization, from patient intake to housekeeping, in order to improve patient satisfaction. If you’re not an expert in Lean (I’m certainly not), here’s a
Physician recruitment is only going to become more and more difficult as the demand for physicians increases each year. According to the Annals of Family Medicine, the United Stated will need 260,687 primary care physicians by 2025, which is an increase of 51,880 more positions to fill in about 12 years. That number is a little intimidating.
Henry Ford once said, “Don’t find fault, find a remedy.” In healthcare, great managers and supervisors don’t look for people to blame, they look for solutions. But the problems managers have to deal with often involve relationships – interaction between staff and staff satisfaction. Sensitivity is critical. Unfortunately, not everyone is hard wired to think
A few weeks ago, we hosted a webinar to share the 2012 HCAHPS Readiness Survey results. We were lucky enough to have several prestigious contributors from the world of healthcare human resources, including Brian Lee, the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference, and Susan Grady, former VP of