Can Behavioral Assessments for Healthcare Improve Patient Service?

Why would a health care facility decide to utilize a behavioral screening tool for hiring? Two words: customer service. Mary Richards, who serves as Employment Manager at Rush-Copley Medical Center in Chicago, was generous enough to serve as co-presenter for the session on “Screen for Fit and Drive Service Excellence: Behavioral Assessments for Healthcare” during

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NAHCR Image 2011: Talent Management Strategies & Highlights

HealthcareSource recently attended the National Association of Healthcare Recruitment (NAHCR) Image 2011 Conference, which ran from Tuesday July 12th to Friday the 15th. This annual conference is a meeting of the minds for healthcare recruitment professionals from across the country who are NAHCR members. Although HealthcareSource has been an exhibitor at NAHCR for years, I

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Should patient satisfaction scores be part of performance appraisals?

At the recent HealthcareSource User Conference in Chicago, Talent Outcomes™, breakfast time was always filled with conversation about the previous night’s events, choosing the day’s sessions and most importantly sharing best practices. It was a great opportunity to bounce ideas around and discuss different approaches to recruiting or performance projects. During one breakfast, I learned

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HCAHPS and Healthcare HR: Impacting the Bottom Line

You’ve all heard the big news. Health and Human Services has announced a program to provide close to $1b in incentives to health systems that improve their quality of care. According to Modern Healthcare, the partnership’s two main goals are to lower the number of preventable hospital-acquired conditions by 40% and reduce preventable complications that

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The Healthcare HR Initiatives Survey is Open

Improving patient satisfaction, reducing costs, or improving patient safety. If any or all of these things are important to your hospital, we want to know what you are doing in HR to help impact each of these goals. ASHHRA & HealthcareSource have just launched the Healthcare HR Initiatives Survey. In this short five-question survey you

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Effective Interviews Without the Stress

Let’s play a quick game of word association. Ready… Go! The word is: Interview If your first associations were sentiments like: ‘ugh,’ exhaustion, stressful, or scary you wouldn’t be alone. These feelings are true of not only the candidates but hiring managers and recruiters. Unless your full time job is staffing and recruiting, interviews aren’t

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4 Steps to Successful Physician Recruitment

The most important time in a physician recruitment is what happens prior to speaking with your first candidate. Too often we hear about opportunities that go unfilled for a longer period of time than they should. The key to physician recruiting and preventing this from occuring is setting up your searches to succeed. How do

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Success with Talent Management Tech Solutions

At the recent HR Technology show, there was a technology debate between Jason Averbook from Knowledge Infusion and Jim Holincheck at Gartner. Overall, there was more agreement than debate, both agreed and emphasized that Human Capital Management is about reaching business goals. If your HCM doesn’t do that, you don’t need it. Both agreed that

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