Last week I attended the Healthcare Service Excellence Conference and the word “Lean” came up quite frequently. More and more hospitals are implementing Lean initiatives to achieve efficient processes throughout their organization, from patient intake to housekeeping, in order to improve patient satisfaction. If you’re not an expert in Lean (I’m certainly not), here’s a
Physician recruitment is only going to become more and more difficult as the demand for physicians increases each year. According to the Annals of Family Medicine, the United Stated will need 260,687 primary care physicians by 2025, which is an increase of 51,880 more positions to fill in about 12 years. That number is a little intimidating.
Henry Ford once said, “Don’t find fault, find a remedy.” In healthcare, great managers and supervisors don’t look for people to blame, they look for solutions. But the problems managers have to deal with often involve relationships – interaction between staff and staff satisfaction. Sensitivity is critical. Unfortunately, not everyone is hard wired to think
A few weeks ago, we hosted a webinar to share the 2012 HCAHPS Readiness Survey results. We were lucky enough to have several prestigious contributors from the world of healthcare human resources, including Brian Lee, the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference, and Susan Grady, former VP of
After reading “Timely Tips for Keeping Employees Engaged this Holiday Season“ from HR daily, it got me thinking about how important it is to keep employees motivated throughout the holiday season, especially in healthcare. Hospital and continuing care community employees should always be focused on patient and resident safety and satisfaction, but they might be
Just like technology, recruiting is constantly changing. Some millenials might look at that old record player you still have and wonder what it is. Same goes for that huge cell phone you used to carry around with an antenna. Let’s face it, the modern day teenager will not think you’re cool if you’re caught using a
Senior executives, VPs and directors, supervisors and managers at your hospital – can they explain what the HCAHPS survey is and what HCAHPS survey results mean to your organization? Probably. What about your hospital staff? Maybe not…Make sure your healthcare HR team is ready for HCAHPS so you can support your hospital staff at every level.
If you’ve been a recruiter for more than ten years, think back to when you first started recruiting. The paperwork was endless, the phone never stopped ringing, and you couldn’t always connect with your candidates in time. So much has changed since then. Recently, I sat down with Jodi Weiss, Talent Acquisition Projects Lead at
Have you ever promoted a stellar clinician only to realize she was a sub par manager? Or perhaps you’ve sourced a Senior Network Engineer who looked great on paper but couldn’t handle the multiple projects required in the healthcare field. This happens all the time. There are fewer leadership roles within your organization, but front
As a recruiter, you’re a marketer. And you’re selling your healthcare organization to potential candidates. With so many positions to fill at a hospital, from staff to clinicians, everyone in your community is a potential customer. That’s right – I said customer. Start thinking of your candidates as customers for the purposes of this blog.
