Building a Patient-Centered Workforce™, made of highly-engaged people and teams who endeavor to provide patient-centered care, is crucial to your organization’s success. When patient satisfaction is tied to revenue, your employees’ clinical and behavioral competencies can impact your bottom line. However, healthcare organizations are competing for the same top talent in a limited talent pool.
To build a strong workforce, you may need to identify talent with high-potential and develop their strengths. Employee development helps your workforce build, and continuously improve upon, the competencies needed to provide high-quality patient care.
Employee development begins with consistent feedback.
Feedback should happen consistently — not just annually during performance reviews — so your workforce can continuously improve. Reward patient-centered care to positively reinforce desired behavior, and to show appreciation for things the employee is doing well. This can be particularly powerful during meetings so the rest of your team can learn what great patient-centered care looks like in action.
When you uncover areas for improvement, share constructive criticism privately. This may come in the form of teachable moments, where managers provide feedback in the moment they see the behavior, or through employee rounding, in which managers schedule time to meet with employees each month.
Career pathing sets the roadmap for employee development.
Employees who are excited about their future with your organization are more likely to go above and beyond to provide patient-centered care. Discuss career pathing with each employee early and often. Determine fitting career paths based on the employee’s goals and competencies, and your organization’s succession planning needs and skill gaps.
Successful employee performance management includes developing high-potentials to step into new roles by helping them improve their clinical and behavioral competencies. Create development plans to ensure that each employee has the necessary learning opportunities to take each step in their career.
Learning opportunities help employees reach their goals.
Formal learning and development programs help your workforce reach its full potential and provide the best quality of care to your patients. Give employees the resources they need to reach their goals by mapping learning opportunities to their development plan and career path. Provide employees with classes that teach them new skills to deliver safe and compliant patient care. Offer training to improve core behavioral-based competencies such as teamwork, communication, and critical thinking. Through employee development, your employee’s ability to provide patient-centered care improves.
Through consistent feedback, career pathing, and learning opportunities, your employees will continually improve their behavioral and clinical competencies. Employee development helps your organization build a stronger workforce that can do more with less to provide great patient care. With better patient care comes higher patient satisfaction ratings, and the ability to recruit and retain top talent. This, in turn, will help you continue strengthening your Patient-Centered Workforce.