Recruiting a Patient-Centered WorkforceProviding great patient care is crucial to the success of your healthcare organization. However, everyone is competing in the same limited talent pool in order to provide consistent quality care to their patients.

A Patient-Centered WorkforceTM can help your organization deal with these challenges. Recruiting a Patient-Centered Workforce means finding highly-skilled and highly-engaged people who endeavor to provide patient-centered care, and can do more with less to meet your patient’s needs.

1. Engage strong talent

To build a Patient-Centered Workforce you need to source and select candidates who align with job requirements and criteria, fast. You should be constantly recruiting, so when a job opens up you can immediately engage candidates who are a great fit for your open role and move them down the pipeline. Use an applicant tracking solution that makes it easy for candidates to find and apply to the right jobs. Healthcare workers are busy and the most in-demand candidates will drop out of the application process before they take the time to complete a long application. A good application process will reduce applicant drop off, thereby improving time-to-fill and quality of hire.

2. Assess candidate competencies

Assess candidates to ensure they’re aligned with your mission, vision, and values, and have the right skillset to deliver care in their job family. Look for behavioral competencies that align with quality patient care and patient satisfaction, such as customer-focus, compassion, and adaptability. Behavioral assessment software can compare candidates’ behavioral competencies to healthcare-specific data, and provide you with behavioral interview questions to dig deeper into each candidate’s responses. Being able to select accountable employees who align with your organizational values is pivotal to recruiting a Patient-Centered Workforce.

3. Close your top choice candidates

Finally, close your Patient-Centered Workforce by giving candidates a positive impression of your organization at all contact points. The most qualified healthcare candidates are highly coveted, and you’ll need to impress them if you want them to choose your opportunity over any others they’re considering. In order to hire these individuals, healthcare organizations need to provide a positive candidate experience to keep candidates engaged throughout the recruitment process. Offer competitive compensation, taking into account the candidate’s detailed work history, to ensure it doesn’t stand in the way of an offer acceptance. When you’re able to close your top choice candidates, you can build a stronger workforce that’s aligned with your goals.

As you build your healthcare workforce, you may find that there simply isn’t enough talent to go around. In order for your organization to be successful, you must focus on recruiting a Patient-Centered Workforce with engaged and accountable workers. Candidates who have the right mix of clinical and behavioral competencies will go above and beyond to do more with less. But with the intense competition for top-tier talent, you have to ensure you build an efficient and engaging recruitment process so you can close your top choice candidates. As you build your Patient-Centered Workforce, you will see better patient care and satisfaction, which leads to higher revenues and can help you attract more top talent.

Are you interested in learning more about recruiting a Patient-Centered Workforce? Download our How-To Guide!

 Build a Patient-Centered Workforce: How to Select, Align, Develop, and Continuously Retain Highly Engaged People

Recruiting a Patient-Centered Workforce

About Jen Dewar

Jen Dewar is a marketing consultant in the HR technology space with a focus on developing educational content for recruiters, corporate HR professionals, and staffing agency owners. She has spent the past 10 years working with a wide variety of companies — from corporate marketing for healthcare organizations and recruitment firms, to startup marketing for both Identified and, prior to their respective acquisitions. When she’s not doing marketing, you can find Jen snowboarding in Tahoe, enjoying a glass of wine in Sonoma, or watching Netflix at home with her husband.