The job of creating a joyful workplace is a shared responsibility. Both leaders and employees are responsible for cultivating a positive and productive environment. If one person becomes disengaged with their work, it’s bound to affect the rest of the team. For this reason, Vicki Hess, RN, MS, and Talent Symposium 2019 keynote speaker developed a strategy for ensuring everyone at your healthcare organization is held accountable for finding and sharing joy.

Watch this video to learn how you can encourage your employees to hold themselves accountable — on an individual and team level — for finding more joy at work.

Video Transcript

Joy at work is a shared responsibility. From a big-picture perspective, it takes the organization at a strategic level providing the environment where people can find their joy. Finding joy is internally driven. It’s like any kind of motivation — it comes from within, but it’s externally influenced. So, the organization at a strategic level, and what I mean by that are things like providing a safe environment. I don’t mean safe just like not slipping on the floor — I mean a psychologically safe environment. Is this a just culture where I can speak up if I think something’s going wrong? So, providing safety, providing fair compensation and benefits, providing opportunities for growth and development, having a strategic direction, mission, vision, values that are compelling. Those are all the ways that an organization can support joy from a strategic perspective. And then there are leaders supporting joy from a tactical perspective. So that would be creating this paradise mindset as a way that we work around here kind of stating that and helping to shrink people’s pows — their challenges — grow their wows, the good things that make them feel satisfied, energized, and productive, and then helping to remove obstacles by shifting the past obstacles. That IHI report shows a circle that has three concentric circles: individuals, leaders, and organizations. In my book, Six Short Cuts to Employee Engagement, I have this “It Takes Three” model that shows specifically what those two groups can do — the organization and the leaders. But of course, you’re probably thinking, “Wait a minute. I thought joy was an individual thing.” Well of course it is. So you also have to have the individual at a personal level creating their own joy. In this talk that I gave today at the Talent Symposium we talked about being on the journey to joy. You’ve got to look for joy. Sometimes it’s hiding out. Sometimes it’s in unusual places. You’ve got to look for it, you’ve got to create it, you’ve got to find it, share it, choose it. It really is an individual effort that’s influenced by leaders and the organization as a whole.


Register for a Talent Symposium conference near you to hear more from Vicki Hess.


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Diana Bishop

About Diana Bishop

Diana Bishop is the Content Marketing Manager at HealthcareSource. In her role, she develops and optimizes content for healthcare talent management professionals. She has been writing and developing marketing strategies for the B2B tech space for much of her career. Before getting into content, she attended Keene State College in New Hampshire where she studied English literature and creative writing. Besides writing, Diana loves art and graphic design and tries to make time for these hobbies in her free time.