Do you have a sweet tooth? I know I do. Do you like to be recognized for achieving excellence? Yeah, I like that too. Good news – HealthcareSource can make those sweet dreams come true. Twice per year, HealthcareSource rewards top-performing customers through the Sweets for Completes program. You want in, don’t you? We can make that happen, you just have to reach a benchmark in one of our healthcare talent management software solutions:
- HealthcareSource Position Manager®: Applicant tracking system customers who have the fastest time-to-fill metric on open positions
- HealthcareSource Staff AssessmentSM: Behavioral-based assessment customers who have the highest completion rate of behavioral assessments
- HealthcareSource Performance Manager®: Performance management system clients who have the highest completion rate of on-time annual performance appraisals
- HealthcareSource NetLearning®: Learning management system customers who have the highest completion rate of educational courses per employee
You’re probably asking yourself, “why do these metrics matter?” Good question. When our customers perform better in their individual focus areas with the help of HealthcareSource talent management software solutions, we are proud. Your performance metrics and goals are important to us, too. We want to provide you with the tools that make you look like a rock star to your supervisor and team, because, let’s face it – you are a rock star.
Here’s the complete list of rock stars, I mean, Sweets for Completes award recipients for 2015, categorized by product:
- Adventist Medical Center – Portland, OR
- Bermuda Hospital – Bermuda, VI
- Bristol Hospice – Salt Lake City, UT
- Cascade Valley Hospital – Arlington, WA
- Centers for Dialysis Care – Shaker Heights, OH
- Cook Children’s Medical Center – Fort Worth, TX
- Enloe Medical Center – Chico, CA
- High Point Regional Health System – High Point, NC
- Lutheran Medical Center – Brooklyn, NY
- Mary Rutan Hospital – Bellefontaine, OH
- Mount Washington Pediatric Hospital – Baltimore, MD
- Porter Hills Presbyterian Village – Grand Rapids, MI
- Silverton Hospital – Silverton, OR
- Adventist Medical Center – Portland, OR
- Bellin Memorial Hospital – Green Bay, WI
- Franciscan Missionaries of Our Lady Health System – Baton Rouge, LA
- Freeman Health System – Joplin, MO
- Kingsbrook Jewish Medical Center – Brooklyn, NY
- Magnolia Regional Health Center – Corinth, MS
- Meadville Medical Center – Meadville, PA
- MUSC Physicians – Charleston, SC
- OhioHealth – Columbus, OH
- Ortho Indy/Indiana Orthopaedic Hospital – Indianapolis, IN
- Owensboro Health – Owensboro, KY
- Bayhealth Medical Center – Dover, DE
- Ephraim McDowell Health – Danville, KY
- Evangelical Community Hospital – Lewisburg, PA
- Franciscan Skemp Healthcare – La Crosse, WI
- Greater Baltimore Medical Center – Baltimore, MD
- Monadnock Hospital – Peterborough, NH
- Morris Hospital – Morris, IL
- Owensboro Health – Owensboro, KY
- Pekin Hospital – Pekin, IL
- Princeton Community Hospital – Princeton, WV
- Salina Regional Health Center – Salina, KS
- Sarah Bush Lincoln Health Center – Mattoon, IL
- Southern New Hampshire Medical Center – Nashua, NH
- St. Clair Memorial Hospital – Pittsburgh, PA
- St. Luke’s Duluth – Duluth, MN
- St. Mary’s Medical Center of Saginaw – Saginaw, MI
- Alaska Psychiatric Institute – Anchorage, AK
- Beacon Health System – South Bend, IN
- Buchanan County Health Center – Independence, IA
- Butler Health System – Butler, PA
- Cascade Valley Hospital and Clinics – Arlington, WA
- Coosa Valley Medical Center – Sylacauga, AL
- Eastern Shore Rural Health System – Nassawadox, VA
- Elk Regional Health Center – Saint Marys, PA
- Florida Hospital Wesley Chapel – Wesley Chapel, FL
- Great Plains Health – North Platte, NE
- Henry County – New Castle, IN
- Island Hospital – Anacortes, WA
- Jackson Hospital – Montgomery, AL
- King’s Daughters’ Health – Madison, IN
- Lima Memorial Health System – Lima, OH
- McAlester Regional Health Center – McAlester, OK
- Monongahela Valley Hospital – Monongahela, PA
- Palmer Lutheran Health System – West Union, IA
- Schneck Medical Center – Seymour, IN
- Susquehanna Health – Williamsport, PA
Congratulations to you and your team!
Why Recipients Love It
If you don’t have a sweet tooth, I can’t help you with that; but to so many of the recipients this year, this award means much more than a delicious chocolate chip cookie cake. “The award brought awareness to leadership and showed that we are at the top of our game in the education department!” says Jan Wright, HR Staff Development and Training at Great Plains Health in North Platte, NE a recipient of the NetLearning Sweets for Completes award in 2015, “It gave me the opportunity to show leadership that online learning is valuable and we are utilizing our system to its full potential and then some.”
Tracy Perkins, Human Resources Analyst at Ephraim McDowell Health in Danville, KY received the Performance Manager Sweets for Completes award this year, she said that her favorite part of this honor is the “recognition for all of the hard work put into the performance appraisal process over the past year. We work really hard to get our appraisals completed in a timely fashion and this is our icing on the cake,” (pun intended). Another recipient of the award, Daniel Blandford, Employment Supervisor at Owensboro Health in Owensboro, KY tells us that he is going to include these metrics in his performance appraisal.
The Sweets for Completes award represents different types of recognition at each organization; some may use this as a chance to further their career with their supervisor or the leadership team while others use it as a barometer for how efficient their current processes are. And, if you’re just in it for the treats, that’s okay too!
How Do I Get One?
Winning stuff is fun, but winning stuff you can eat is even more fun. So we want to help you and your organization win. Here are a few tips from this year’s Sweets for Completes award winners:
- Time-to-fill open requisitions – Know your numbers – if your organization is struggling to fill positions in a timely manner, whether it is in one particular department, or across the whole organization – utilize reports from Position Manager to dig into this. Flora Flint, Employment Assistant at Adventist Medical Center in Portland, OR, a recipient of the Position Manager Sweets for Completes award in 2015 recommends, “reaching out to the hiring managers who are not making decisions in a timely manner. This helps you to better understand the unique situations surrounding specific departments and the positions they’re trying to fill.”
- Behavioral assessment completion – Recruiters and hiring managers should join forces on this one as well; work together to ensure that each applicant is completing the Staff Assessment at the right time. If an applicant has not completed the assessment within a few days, follow-up to see if they have any questions about the job or the organization. Remember to have the interview team utilize the behavioral interview guide and report generated by Staff Assessment to complete an effective interview with each candidate.
- Performance appraisal completion – Link annual pay increases to the on-time completion of appraisals. Daniel Blandford of Owensboro Health says that they “have merit (annual pay increase based on performance) tied to the performance appraisal. This is the driver of the 82% completion rate as we stress that failure to complete the appraisal on time may result in the employee not receiving merit. We run a weekly report in Performance Manager after the appraisal due date to determine who is outstanding and send reminders to the managers.” While Owensboro Health has not actually withheld a merit increase for delayed performance appraisals, this practice still influences on-time submissions.
- Course completion – Ensure that your training is primarily available on demand as eLearning courses and that your library of courses is organized appropriately. Jan Wright at Great Plains Health recommends having “your nursing education team members identify if just-in-time training would be better suited online rather than pulling everyone off the floor for a 30-minute training. Have other departments that are training on several subjects put like topics together in a module in NetLearning; it can be easily shared with new staff members as they join.”
If you are continually striving for excellence and using talent management technology to help you work smarter, not harder, you too can be rewarded with a special sweet delivery for Sweets for Completes in 2016.
Email us at: firstname.lastname@example.org with any questions or tips for a neat, sweet treat we should know about!
If you want to hear from other organizations similar to these winners on what they are doing to achieve excellence, register for Talent Symposium 2016 – HealthcareSource Annual User Conference this November in Washington, DC. We hope to see you there!