Reference checking is an important hiring practice. At the minimum, reference checks involve a conversation — traditionally, by phone — between a potential employer and someone who knows and hopefully has worked with the job applicant. The healthcare industry cannot afford the minimum; it must go above and beyond the norm for reference checks. Employers

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The interview process is not black and white for any industry, but interviewing in healthcare is especially complex. Multiple facilities, a wide range of positions to fill, three shifts, strict HR compliance regulations, high turnover, and common interview mistakes are just some of the factors that contribute to the challenging world of hiring in healthcare.