Hiring in healthcare is complex — you’re dealing with a high volume of job applicants for multi-disciplinary positions, competing in the “war for talent” for qualified candidates, adjusting to shrinking budgets, responding to hiring manager requests, and much, MUCH more. Essentially, talent acquisition professionals are expected “to do more with less,” and in the hectic healthcare

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Looking around on career pages and job boards, you won’t find any that don’t ask job applicants to upload or, at the very least, email a resume. These rap sheets, also known as curriculum vitae (or CV for short) have become a staple of the HR world. Because of that, people everywhere are condensing their professional experience

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If you don’t know the name Olivia Pope, or have never seen the show Scandal, let me just tell you that you are wasting your time on Thursday nights. For those of you who are not on the Scandal bandwagon, it’s the immensely popular ABC hit drama which chronicles the highly stressful life of Washington’s most impressive

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In December 2008, the Centers for Medicare & Medicaid Services (CMS) enhanced its Nursing Home Compare program by creating the Five Star Quality Rating System. This way, they figured, they could give residents and their families a quantifiable way to compare and contrast different care centers and quickly understand how well each one performs. With

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HCAHPS, HCAHPS, HCAHPS!  If you work in a patient-facing role in a hospital, you’re probably familiar with the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey. The national standardized survey publicly reports patients’ perspectives of hospital care with questions focused on the following aspects of a patient’s experience: communication with doctors and nurses,

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When family members entrust a long-term care community with the well-being of their loved ones, they expect their loved ones to receive nearly the same level of comfort and attention from these communities as they would get at home. As I learned from the recent PBS documentary, Life and Death in Assisted Living, unfortunately, many

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In order to succeed, long term care organizations must hire qualified employees who are service-oriented, compassionate and flexible. To do so, talent acquisition professionals need to make sure their interview process is as efficient and effective as possible — especially given the surge of unqualified job applicants and the unique long term care working environment. Here

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You never get a second chance to make a first impression, and the interview process is not just the candidate’s chance to make a great first impression. It’s also the first impression that candidates get about your organization. One of the very first things you should introduce your candidates to is your healthcare organization’s mission, vision and

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