Providing quality healthcare to patients depends on engaged employees. Communicating to employees how much their work is valued is an important but often overlooked way to maintain high levels of workforce satisfaction. Interacting with patients is very rewarding; however, the intense nature of the work can be very stressful. In addition, as insurance reimbursement assumes

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When Jimmy Fallon sits down to write his weekly thank you notes on “The Tonight Show,” he is mocking a practice that some people may feel is as dated as a ruffled, powder blue tuxedo circa 1981. Jimmy asks James, the keyboard player from The Roots to play some “thank you note-writing music,” as he

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HCAHPS, HCAHPS, HCAHPS!  If you work in a patient-facing role in a hospital, you’re probably familiar with the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey. The national standardized survey publicly reports patients’ perspectives of hospital care with questions focused on the following aspects of a patient’s experience: communication with doctors and nurses,

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This post is an excerpt from our white paper, Attention Healthcare Performance & Learning Management Professionals: How Satisfied Are Your Internal Customers? Healthcare HR and learning teams serve many people throughout their organizations, from senior leaders to hiring managers and employees, and it can be challenging to support so many internal stakeholders. Download our free white paper to learn how performance and

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