Healthcare employees often feel overworked and underappreciated, which can have a negative effect on patient care and satisfaction. In healthcare it is absolutely essential to establish and nurture a culture of employee engagement. The Advisory Board Company found that 20% of all hospital employees are either disengaged or ambivalent, while 40% are merely content. When lives are on the

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The healthcare industry is going through a period of significant change. With the adoption of the Affordable Care Act, Baby Boomers aging, and the rapid growth of retail care clinics, the healthcare workforce today is much different than it was even a few years ago. At the same time all these changes are occurring, there is also

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Engaged employees are more committed to, and enthusiastic about working at, your organization. They will go the extra mile to provide great quality care, while disengaged employees may do the bare minimum just to get through the day. When 85% of engaged employees display a genuinely caring attitude toward patients, while only 38% of disengaged

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Finding — and keeping — top talent is challenging in today’s competitive job market, and the healthcare industry is no exception. Strong marketing and social media campaigns that express your organization’s culture and mission can make recruiting and retaining talent a lot easier. As your brand becomes stronger and more recognizable, potential employees (and even customers)

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The healthcare industry today is facing changes that bring challenges. With change, however, comes an opportunity for growth, as well as an opportunity to delivery better patient care. Healthcare providers will need employees who are committed to patient-centered care, can work well in a consumer driven, transactional model, and embrace new technology. At HealthcareSource, our

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Providing quality healthcare to patients depends on engaged employees. Communicating to employees how much their work is valued is an important but often overlooked way to maintain high levels of workforce satisfaction. Interacting with patients is very rewarding; however, the intense nature of the work can be very stressful. In addition, as insurance reimbursement assumes

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When Jimmy Fallon sits down to write his weekly thank you notes on “The Tonight Show,” he is mocking a practice that some people may feel is as dated as a ruffled, powder blue tuxedo circa 1981. Jimmy asks James, the keyboard player from The Roots to play some “thank you note-writing music,” as he

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HCAHPS, HCAHPS, HCAHPS!  If you work in a patient-facing role in a hospital, you’re probably familiar with the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey. The national standardized survey publicly reports patients’ perspectives of hospital care with questions focused on the following aspects of a patient’s experience: communication with doctors and nurses,

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This post is an excerpt from our white paper, Attention Healthcare Performance & Learning Management Professionals: How Satisfied Are Your Internal Customers? Healthcare HR and learning teams serve many people throughout their organizations, from senior leaders to hiring managers and employees, and it can be challenging to support so many internal stakeholders. Download our free white paper to learn how performance and

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