Cost-of-Vacancy is an important metric healthcare organizations must track to fully understand how their current staffing levels are affecting their bottom line. Get a detailed look at the cost-of-vacancy metric and how you can calculate it for your organization.

Do you have a pulse on your healthcare organization’s workforce? Take our brief quiz to find out how you’re doing when it comes to performance management and employee engagement.

If you are surprised that the hospital industry could take cues from the happiest place on earth, don’t be. These service-oriented, patient-focused tips might have you and staff asking, “What would Mickey do?”

At HealthcareSource, we know that hiring quality talent is the key to ensuring your patients get quality care. But are you interviewing to reinforce this patient-centered approach? Read this excerpt, adapted from Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Teri Yanovitch and Dennis Snow.

One week from today, Kathy B. Dempsey, President of Keep Shedding! Inc. will take the keynote stage at Talent Symposium 2016 — the annual HealthcareSource User Conference. As a former hospital executive, she strategically led Memorial Health Care System’s organizational development efforts to become one of top 100 hospitals in the country. The fun, interactive session is packed with practical strategies for immediate implementation both on the job and at home.

I believe the only way to address a challenge at work or in life, is to learn everything about the problem, as well as the potential solutions at hand. It takes effort, determination, and commitment to move from a place of stagnation into a position of a continuous learner actively engaged in creating solutions. But while this work shouldn’t be underestimated, often I find that, when it comes down to it, we are only hindered by our own ability to change personal and team habits.

Building a Patient-Centered Workforce™, made of highly-engaged people and teams who endeavor to provide patient-centered care, is crucial to your organization’s success. When patient satisfaction is tied to revenue, your employees’ clinical and behavioral competencies can significantly impact your bottom line.

3 Tips for Recruiting a Patient-Centered Workforce

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Providing great patient care is crucial to the success of your healthcare organization. However, everyone is competing in the same limited talent pool in order to provide consistent quality care to their patients.

Your healthcare organization succeeds or fails based on the performance of your employees. It really is that simple. No organization can excel in patient satisfaction when employees are disengaged.

In today’s society, people are often praised for the amount of time they put in at work. Those who do not eat or sleep are viewed as “dedicated” or “driven,” making these unhealthy habits seem like lofty goals for their peers aspiring to move up the clinical career ladder.