At HealthcareSource, we know that hiring quality talent is the key to ensuring your patients get quality care. But are you interviewing to reinforce this patient-centered approach? This excerpt, adapted from Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Teri Yanovitch and Dennis Snow, tells you what types of questions to ask and what to look for so that you know the people you hire care about patients as much as your organization does.

One week from today, Kathy B. Dempsey, President of Keep Shedding! Inc. will take the keynote stage at Talent Symposium 2016 — the annual HealthcareSource User Conference. As a former hospital executive, she strategically led Memorial Health Care System’s organizational development efforts to become one of top 100 hospitals in the country. The fun, interactive session is packed with practical strategies for immediate implementation both on the job and at home.

I believe the only way to address a challenge at work or in life, is to learn everything about the problem, as well as the potential solutions at hand. It takes effort, determination, and commitment to move from a place of stagnation into a position of a continuous learner actively engaged in creating solutions. But while this work shouldn’t be underestimated, often I find that, when it comes down to it, we are only hindered by our own ability to change personal and team habits.

Building a Patient-Centered Workforce™, made of highly-engaged people and teams who endeavor to provide patient-centered care, is crucial to your organization’s success. When patient satisfaction is tied to revenue, your employees’ clinical and behavioral competencies can significantly impact your bottom line.

3 Tips for Recruiting a Patient-Centered Workforce

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Providing great patient care is crucial to the success of your healthcare organization. However, everyone is competing in the same limited talent pool in order to provide consistent quality care to their patients.

Your healthcare organization succeeds or fails based on the performance of your employees. It really is that simple. No organization can excel in patient satisfaction when employees are disengaged.

In today’s society, people are often praised for the amount of time they put in at work. Those who do not eat or sleep are viewed as “dedicated” or “driven,” making these unhealthy habits seem like lofty goals for their peers aspiring to move up the clinical career ladder.

Healthcare employees often feel overworked and underappreciated, which can have a negative effect on patient care and satisfaction. In healthcare it is absolutely essential to establish and nurture a culture of employee engagement. The Advisory Board Company found that 20% of all hospital employees are either disengaged or ambivalent, while 40% are merely content. When lives are on the

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The Understated Value of Nurse Manager Orientation

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There’s no doubt that the healthcare industry is complex with many moving parts. At the heart of keeping healthcare systems operating are clinicians and caregivers, but perhaps the most often overlooked and under-appreciated role is that of the nurse manager. The hard work of nurse managers ensures high standards are met on a daily basis, increases employee

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The healthcare industry is going through a period of significant change. With the adoption of the Affordable Care Act, Baby Boomers aging, and the rapid growth of retail care clinics, the healthcare workforce today is much different than it was even a few years ago. At the same time all these changes are occurring, there is also

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