HR-excellenceLast week, we hosted our annual HealthcareSource User Conference – Talent Outcomes in Boston, MA, The conference was a huge success with nearly 200 customer attendees and partners who enjoyed three days of fun, learning, and networking. The theme of the conference this year was HR Excellence and how HR influences the patient experience. Our customers are doing great things to improve the patient experience. Here are a few things I learned from our customers: 

HR Excellence in Recruiting 

  • Kymberly Gillespie, HR Manager at WVU Healthcare, hosted a Peer-to-Peer session and shared how they decreased turnover and improved morale of their HR administrative assistants through the use of HealthcareSource Reference Assessment Software. Since the implementation of Reference Assessment, 56% of WVU Healthcare’s employee reference checks are completed in less than one day.
  • During her Peer-to-Peer presentation, Emily Miley, Human Resources Specialist at Bronson Healthcare, shared how they have implemented a “Test Drive Program” where prospective candidates are immersed into daily life at Bronson to ensure that they will fit in with the organizational culture should they get the job.  For example, prospective candidates are shown pictures of things that they may encounter on their first day to gauge how well they can handle certain situations. 
HR Excellence in Performance
  • In their Peer-to Peer presentation, Lindsey Skelton, Recruiter and Suzanne Thorn, Human Resources Services Director from Children’s of Alabama, shared how they facilitated a culture of accountability with the help of Performance Manager by providing mandatory training for all employees and managers prior to evaluation time. Since they implemented HealthcareSource Performance Manager, Children’s of Alabama has received an exemplary Joint Commission review, completed all employee evaluations on time, and created a culture of trust and transparency throughout their organization. 
  • During our Thought Leadership session, “How to use Storytelling to Increase Employee Accountability,” Amy Ellspermann, Professional Recruiter from Lakeland HealthCare, shared how they implemented the “Why Program” to improve the patient experience and communication between employees and those that they serve. All employees are required to explain what their job is and why they’re doing it. Whether it is a recruiter phone screening a candidate, or an environmental services employee cleaning a patient’s room, all employees are encouraged to clearly communicate with those that they serve. 
  • Aleasha Arthur, HR Director of Recruitment and Operations from Unity Health Care, explained that in order to enforce the importance of HIPPA compliance, they now share a story with new hires of an employee who was terminated due to a HIPPA violation.
  • During their Peer-to-Peer presentation, Joanne Davignon, Director of HR, and Edith Okoth, HR Manager at Union Hospital Inc., shared how they communicate their culture of compassion and care through initiatives such as their “Welcome to Work Gifts” where hospital executives hand out thank you gifts to employees to show their appreciation.

HR Excellence in Employee Learning & Development

  • In her Peer-to-Peer session, Joni Edwards, Employment Manager at Southwest General shared how she implemented the “EDGE Program.” This program is where they take their top performing employees to an offsite seminar to focus on their growth and development with the help of the Development Report Tool in HealthcareSource Staff Assessment.

Conversations at #TalentOutcomes13

Some customers even joined the conversation on social media; here’s what a few people Tweeted when asked the question, “How has your organization achieved HR Excellence?”

Tara Crouch, Kronos Administrator at Baptist Health

Sarah Peterman, Talent & Learning Management System Administrator at Crouse Hospital

Nikki Nichols, NetLearning Administrator at Baptist Health

Liz Markov, HR Business Partner at Gilchrist Hospice Care

Check out the comments on this Facebook post to hear from Amy Bishop, Technology Education Specialist at Penninsula Regional Medical Center, Laura Rechtfertig, Provider Recruiter at Long Star Circle of Care, and Jan Wright, Training Coordinator at Great Plains Regional Medical Center. 

We’re you unable to make it to Talent Outcomes this year? Not to worry, you can still join in the conversation. Simply Tweet or post on our Facebook page with #HRExcellence to share what your team is doing to achieve excellence by 11/30/13 and enter to win a $100 Amazon Gift Card! 

Award Winners:

Many Talent Outcomes attendees also won some impressive awards that exemplify HR Excellence:

  • Beaumont Health System was named as one of the 2013 “100 Best Places to Work in Healthcare” in Becker Hospital Review and received the Elite Honor Roll Award from LEAN Human Capital for recruitment.
  • Bon Secours Health System was named to Modern Healthcare’s 2013 “Best Places to Work in Healthcare” list.
  • Southern Ohio Medical Center was also named as one of the 2013 Becker’s Hospital Review’s “100 Best Places to Work in Healthcare” and was named as one of Fortune Magazine’s 100 Best Companies to Work for in 2013.
  • Scottsdale Healthcare is a LEAN Human Capital Elite Honor Roll award winner for recruitment.
  • Union Hospital Inc. won the Brandon Hall Group Excellence Silver Award for Best in Talent Management Technology Implementations.

HealthcareSource Talent-in-Talent™ Award

The HealthcareSource Talent-in-Talent™ Award is an annual award given to healthcare human resources professionals who demonstrate the highest level of talent, proficiency and competency in healthcare talent management. Our 2013 Talent-in-Talent Award winners are:
  • Liz Markov, PHR, Greater Baltimore Medical Center
  • Letha Martin, St. Francis Health System
  • Leisa Meade, Milford Regional Medical Center
  • Tessa Schmidt, Akron Children’s Hospital
  • Aften Schoemann, HealthBack Home Health
  • Michelle Sooy, EMH Healthcare
  • David Waage, CentraCare Health
  • Joni Lee, Samaritan Health Services

For 2014, we’re looking to you to nominate yourselves or your peers, managers, or executives for their contributions to the field of talent management. Winners will receive complimentary registration travel expenses for your trip to the 2014 Annual HealthcareSource Talent Symposium being held in Las Vegas, November 2-5, 2014. Stay tuned for more details on how to submit your nomination

Real excellence is having the ability to blend your HR and learning strategies together to provide high quality care and improve the patient experience. That is why we are so excited to announce that we are combining the annual NetLearning Learning Symposium and the HealthcareSource Talent Outcomes Conference into one event beginning in 2014. Registration is now open for the 2014 Annual HealthcareSource Talent Symposium 2014 in Las Vegas. Register today to take advantage of Early Bird Pricing! I hope to see you next year in Vegas!


About The Editorial Staff

The Editorial Staff is a team of writers with a passion for helping healthcare organizations manage their biggest and most important investment: their employees.