Yesterday began with a keynote from Teri Yanovitch, former Seminar Leader for the Disney Institute. She reminded us about the importance of customer service. In your work, you have a lot of customers to keep happy: patients, employees, hiring managers, and more. And yes, we can all learn a lot from Walt Disney World. Why shouldn’t we strive to make healthcare institutions their own versions of the happiest place on earth?
Then we announced our Talent-in-Talent award winners, which included Adventist Health System, Great Plains Health, and Houston Methodist. Each presented a case study of how they have used HealthcareSource tools to reach excellence in their own organizations.
Many of today’s learning sessions focused on new trends and moving the talent management function forward. We discussed topics like creating modern candidate experiences, identifying and managing talent toward 21st-century competencies, the latest learning trends, mining your data, and how to grow your own workforce in the face of the current talent shortage.
We also heard presentations from clients, including HCA Healthcare, WVU Medicine, Deaconess Health System, Kennedy Health, and others. I hope you are able to take these learnings back and use them in conjunction with your HealthcareSource solutions.
The Executive Track continued today, kicking off with a look at healthcare workforce trends and policy delivered by the American Hospital Association’s Workforce Center. Our Chief Marketing Officer, David Wilkins, closed the day with an interactive session titled “Quality Talent, Quality Care: Delivering on the Promise.”
The evening ended with our Networking Party at the Rawhide Western Town. Clients and healthcare employees alike put on their boots and donned their cowboy hats for a night of fun, great food, and a show in the Six Gun Theatre.
And here we are now, the last day of Talent Symposium. I know that everyone will take something back from it with them, whether they are an employee, partner, or client. I know everyone from HealthcareSource will return with a greater understanding of our clients’ needs and a deeper appreciation for the challenges they face. Partners will leave with a greater awareness of our offerings and the ways we can deliver value to our shared clients. And my hope for clients is that they will be able to take a new approach to an existing problem, use one of our solutions in a different way, reach out to a new contact the next time they hit an obstacle, or even consider using a new tool to get their work done.
I’m looking forward to connecting with even more people today at the Ask the CEO Q&A. Please stop by for lively discussion where I will answer any questions you have.
Attending or interested in Talent Symposium 2017? Post with and follow #TalentSymposium17.